HR & Office Manager

Benefits:

• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
  
  
  

Join Our Team at SERVPRO! Are you a dynamic leader with a passion for both office management and human resources? SERVPRO is looking for an Office and HR Manager to oversee office operations and HR functions, ensuring a productive, compliant, and engaging workplace for all employees. If you thrive in a fast-paced environment and enjoy making a meaningful impact, this is the role for you!

Summary: The Office and HR Manager is responsible for overseeing office operations and human resources functions to support the organization’s efficiency, compliance, and employee satisfaction. This role requires a strategic thinker who can manage administrative operations, ensure HR compliance, and foster a productive work environment. The Office and HR Manager will serve as a key member of the senior leadership team and contribute to all aspects of business operations.

• Manage and maintain accurate employment files and records compliance.
• Oversee office team including Job File Coordinators, Administrative Assistants, Receptionist/Dispatchers, and Accounting.
• Maintain a professional and organized office culture.
• Coordinate franchise interdepartmental communication and activities.
• Provide leadership, training, and motivation to office staff.
• Ensure compliant hiring practices, including recruiting, onboarding, and training new employees.
• Administer employee relations, performance management, and disciplinary actions.
• Facilitate completion of mid-year and annual employee reviews.
• Develop and implement HR policies and ensure compliance with federal and state regulations.
• Manage and solve complex employee relations issues.
• Oversee payroll, W-2 reconciliation, timecard accuracy, wage garnishments, and per diem calculations for temporary labor.
• Ensure proper handling of employee benefits, leave administration, and FMLA compliance.
• Supervise payroll activities and collaborate with accounting on payroll-related matters.
• Monitor federal/state compliance and training completion regarding risk management.
• Manage and analyze financial reports, Accounts Payable, Accounts Receivable, and cash flow.
• Establish processes to meet franchise Key Performance Metrics (KPMs) and business goals.
• Monitor compliance with National Accounts program.
• Manage subcontractor certifications, insurance, and other documentation needs.
• Act as the Subject Matter Expert for all office-related technology and processes.
• Complete application processes for Preferred Vendor programs.
• Assist Senior Leadership Team as needed.
• Plan and facilitate monthly team meetings.
• Participate in career fairs and external hiring events.
• Perform other job duties as assigned.
  
  
  

Education and Experience Requirements:

• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.
• Minimum of 5 years of experience in office management, HR generalist functions, or customer service management.
• PHR/SPHR certifications preferred but not required.
• Strong leadership skills with experience in building and managing teams.
• Proficiency in Microsoft Office
• Experience in QuickBooks a plus but not required.
• Experience with performance management, employee relations, and recruitment.
• Knowledge of federal and state HR regulations and payroll administration.
• IICRC and Xactimate certifications preferred.
• Construction management experience is a plus.
• Bilingual capabilities are a plus.
  
  
  

Skills & Competencies:

• Outstanding written and verbal communication skills.
• Highly organized with strong attention to detail and ability to multi-task.
• Ability to work in a fast-paced, team-oriented office environment.
• Strong analytical and problem-solving skills.
• Self-motivated, goal-oriented, and adaptable.
  
  
  

Work Environment & Physical Demands:

• This is a sedentary role in a fast-paced office environment.
• Some filing and lifting of office supplies may be required.
• Travel may be required based on business needs.
  
  
  

Compensation & Benefits:

• Competitive salary based on experience.
• Superior benefits package.
• Paid training and career development opportunities.
• Opportunities for professional growth and advancement.
  
  
  

Join Us Today! If you are an organized, self-motivated leader who enjoys building strong teams and creating a positive workplace culture, we want to hear from you!

Each SERVPRO® Franchise is independently owned and operated.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.