What are the responsibilities and job description for the Mitigation Coordinator position at SERVPRO of Georgetown & Horry County - 12176?
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
The Mitigation Coordinator will work as a liaison between the customers and our Production/Estimating/AR departments. If you are self-motivated, organized and have outstanding customer service skills, you could thrive in this environment!
Key Responsibilities
- Manage lead calls and customer communication. Sell them on Servpro services
- Schedule job appointments through the production department
- Manage customer job files
- Review and validate job site documentation
- Work closely with Mitigation Managers to ensure thorough and accurate project documentation from beginning to end
- Communicate with customers throughout the job process
- Manage input and output of various programs
- Manage daily updating of lead tracking spreadsheet
- Work closely with Mitigation managers to offer exceptional customer service
- Communicate with remote estimators and accounts receivable
- Collaborate and assist with other departments, as needed
- Collaborate with other offices to assist in task completions as needed
- Occasional travel will be required of this position. Initial training will require travel.
- Other tasks completed as needed
Position Requirements
- High school diploma/GED (preferred)
- At least 1 year of customer service and/or office-related experience
- Restoration industry experience a plus
- Ability to multitask and to remain detail orientated
- Must be knowledgeable in relevant computer applications
Skills/Physical Demands/Competencies
This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law
Benefits:
- Competitive compensation
- Superior benefits
- Paid training
- Career progression
- Personal and professional development
And more!
Each SERVPRO® Franchise is Independently Owned and Operated.
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them.
