What are the responsibilities and job description for the Office Receptionist & Dispatcher position at SERVPRO of Oconee/South Anderson Counties?
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Summary
Perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Perform general office duties, such as drafting correspondence, filing, and creating reports.
Primary Roles and Responsibilities
1. Receptionist
a. Receive and enter lead calls and job referrals (FNOL)
b. Perform excellent customer service
c. Receive general phone calls and greet visitors
d. Document calls for weekly call log report
2. Dispatch and Pending Follow-Up
a. Dispatch lead calls and job referrals
b. Track pending lead calls and job referral follow-up
c. Analyze dispatch report
3. Schedule Tracking and General Administration
a. Coordinate production schedule and monitor logistics
b. Coordinate on-call schedule
c. Perform general administration
Necessary Experience and Skill Set
· A minimum one year of business experience
· Superb customer service, administrative, and verbal and written communication skills
· Experience in the commercial cleaning and restoration or insurance industry is required
Formal Education/Training
· High school diploma/GED
· Associates/bachelor’s degree preferred
Physical and Work Environment Requirements
This is a largely sedentary role in an office environment. However, filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.
Normal Working Hours, Additional Working Hours, and Travel Requirements
This is a full-time position working 7:45 a.m.– 5:00 p.m., Monday through Friday. This position may require longer hours and some flexibility in hours may be needed dependent upon the business needs. On call rotation and will be provided a work cell phone and laptop or iPad.
Salary : $15
