Human Resources Manager

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Summary

The Manager of Human Resources will ensure that all SERVPRO employees are supported in the fulfillment of their company obligations and career goals. The HR Manager will be a member of the senior leadership team and is expected to contribute to all aspects of the business by providing leadership with strategic thinking around HR and Human Capital Management. This role will serve as the primary subject matter expert in all things related to employees and the employee experience and will be responsible for all recruiting functions and new hire onboarding for all office locations.

Primary Responsibilities

• Ensure and maintain compliant employment files and records accuracy
  • Ensure accurate completion and filing of onboarding paperwork (e.g. W-4, I-9, Direct Deposit, etc.)
• Manage and solve complex employee relations issues
• Identify HR trends that could affect organizational objectives and/or operational goals
• Interpret appropriate laws and policies and advise management and franchise employees
• Keep an accurate commission spreadsheet and commissions calculations
• Oversee W-2 with reconciliation and year-end processing
• Answer employee payroll, benefits, and basic HR questions
• Manage HR administrative support to senior leadership and franchise employees
• Fulfill all hiring needs through a comprehensive and robust recruiting program including participating in career fairs
• Provide day-to-day performance management guidance (e.g., retention, coaching, career development, disciplinary actions, etc.)
• Contribute to 90-day and annual reviews with all franchise employees
• Track and administer the FMLA program and leave according to company policy
• Oversee payroll accuracy including timecards, labor allocations, and wage garnishments
  • Calculate and process per diem, travel pay, and travel pay overtime as necessary
  • Work with accounting on any payroll related issues
  • Plan, direct, and supervise all activities relating to the administration and maintenance of payroll
• Develop, implement, and manage benefits programs in a manner that ensures cost effectiveness, market competitiveness, and internal equity among employees
• Perform other job duties as assigned

Human Resource Manager

Special Projects:

• Re-evaluating performance incentive program
• Implementing employee mentorship program
• Developing video training material for employee and vendor onboarding
• Enhancing recruiting processes for employees and subcontractors

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.