What are the responsibilities and job description for the Manager, Franchise Learning & Development position at SERVPRO?
What We Offer
The Manager of Franchise Learning & Development is responsible for strategizing, designing, implementing, and overseeing all learning and development initiatives for our franchise network. This role includes managing in-person, virtual, and on-demand training programs and leading special educational events such as the annual convention. The Manager will lead a team of Learning & Development (L&D) specialists, aiming to enhance franchisee performance, ensure brand consistency, and drive business growth.
Major Duties And Responsibilities
For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200 individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.
SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.
- Excellent health benefits plan, which includes medical, vision and dental options
- 401(k) with company match
- Company profit sharing plan
- Generous paid time-off and paid holidays
- Paid parental leave
- Company-paid mental health benefit through Headspace
- 2 free on-site fitness rooms
- Employee Assistance Program
- Employee Resource Groups
- Personal and professional development program
The Manager of Franchise Learning & Development is responsible for strategizing, designing, implementing, and overseeing all learning and development initiatives for our franchise network. This role includes managing in-person, virtual, and on-demand training programs and leading special educational events such as the annual convention. The Manager will lead a team of Learning & Development (L&D) specialists, aiming to enhance franchisee performance, ensure brand consistency, and drive business growth.
Major Duties And Responsibilities
- Develop and execute a strategic L&D plan that aligns with the company's goals, enhancing franchisee capabilities and operational excellence.
- Design, update, and maintain comprehensive training curricula for various delivery modes (in-person, virtual, and on-demand). Ensure content is relevant, engaging, and effective in meeting educational objectives.
- Lead the planning and execution of the annual franchise convention education sessions, focusing on educational content, logistics, speaker selection, and attendee engagement to make it a pivotal learning and networking event.
- Oversee a team of L&D specialists, fostering a culture of continuous improvement, innovation, and high performance.
- Provide mentorship, professional development, and performance management.
- Leverage learning platforms and other relevant edtech tools to enhance learning experiences, track participant progress, and manage training content.
- Regularly evaluate the effectiveness of training programs through feedback mechanisms, performance metrics, and franchisee outcomes. Adjust strategies based on insights gained.
- Manage the L&D budget, ensuring cost-effective use of resources while achieving desired educational and performance outcomes.
- Build strong relationships with franchisees, internal departments, and external partners to ensure training initiatives meet the diverse needs of the franchise network.
- Ensure all training materials and practices comply with industry standards, legal requirements, and the brand's ethos.
- Minimum of 5 years in corporate training, franchise training or learning and development, with at least 3 years in a leadership role.
- Proven track record in developing and managing large-scale training programs for distributed audiences.
- Strong leadership and team management skills.
- Exceptional project management and organizational abilities.
- Proficiency in learning platforms and educational technology.
- Excellent communication and presentation skills.
- Strategic thinker with an analytical approach to problem-solving.
- Ability to work collaboratively across functions and with diverse groups.
- Bachelor's degree in related field preferred, or an equivalent combination of education and relevant work-related experience.
For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200 individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.
SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.
