What are the responsibilities and job description for the Voice Technician position at Servsys Corporation?
Seeking a highly motivated and customer-friendly Unified Communications (UC) Technician with a strong background in UC systems and analog telephony. The ideal candidate will have hands-on experience with Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, and Cisco IM & Presence (IM&P). Additionally, the candidate should possess a solid understanding of analog telephony, including the use of a buttset and performing punch downs.
Key Responsibilities :
- UC Systems Management : Install, configure, and maintain Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, and Cisco IM & Presence (IM&P). Troubleshoot and resolve issues related to UC systems to ensure optimal performance and reliability.
- Customer Interaction : Provide friendly and professional support to customers, addressing their UC-related inquiries and issues. Conduct on-site visits to troubleshoot and resolve UC and analog telephony issues.
- Analog Telephony : Perform punch downs and other analog telephony tasks. Utilize a buttset for testing and troubleshooting analog lines.
- Technical Support : Diagnose and resolve technical issues related to UC and analog telephony systems. Collaborate with other IT teams to ensure seamless integration and operation of communication systems.
- Documentation : Maintain accurate and up-to-date documentation of UC and analog telephony systems, configurations, and procedures.
Qualifications :
