What are the responsibilities and job description for the Information Technology Help Desk Support position at Sesheng?
IT Help Desk Technician
Location: Hillsborough, NJ
Duration: 6 months
Hours: 40 hours per month
The IT Help Desk Technician assists in managing our ticketing system, MDM software, and AWS platform while overseeing the onboarding and offboarding IT activities associated with employee profiles.
Position Responsibilities:
- Research end-user issues independently, when needed, and document/develop solutions per company standards.
- Responsible for all onboarding and offboarding related IT activities, including system-wide access, purchasing and retrieving equipment, upgrades, asset tagging, etc.
- Create Exchange rules to address spam/phishing emails as needed.
- Collaborate with the IT Engineering team to drive systemic improvements to the email filtering system.
- Promptly respond to user requests via the ticketing system, phone calls, and IM.
- Assist users with access/system issues.
- Write and update documentation for user reference.
Required Qualifications:
- 6 years of experience in a Help Desk role (preferably in a medium or larger company).
- A customer-oriented approach to problem resolution.
- Experience supporting Windows and Mac hardware/OSX in a Help Desk environment.
- Experience supporting remote users in a distributed environment.
- Experience with Jira Service Desk or a similar ticketing system.
- Experience with the Office 365 suite.
Sesheng Company is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and believe that diverse teams lead to better innovation and results. We do not discriminate on the basis of race, religion, color, sex, national origin, age, disability, genetic information, or any other legally protected characteristic.
