What are the responsibilities and job description for the Front Desk Night Agent position at Seven Feathers Hotel & Casino Resort Crp?
Description
J o i n t h e S e v e n F e a t h e r s F a m i l y !
Why Work at Seven Feathers?
At Seven Feathers, our passion is people. We empower our team members to grow and succeed through a supportive, and fun work culture. Whether you’re just starting your career or looking to take the next step, we provide training, development, and a wide range of opportunities to help you achieve your goals. As part of the Seven Feathers family, you’ll feel valued and supported every step of the way.
The Position:
Responsible for providing exceptional guest service to all resort guests. Handles registration, assigning rooms, check out, and close of day functions including posting room and tax charges reconciling and running required reports. Duties include but are not limited to:
- Upholds the resort commitment to exceptional guest service.
- Is familiar with and can perform all the duties and responsibilities of the reservation agent and front office receptionist.
- Completes guest transactions by processing payments in cash or credit card.
- Demonstrates working relationship and communication skills conducive to a professional and friendly work environment with all departments.
- Resolves and /or refers to management all guest requests, concerns, complaints, and suggestions quickly, efficiently and courteously in a continuous effort to provide exceptional guest service. Does not exceed realm of specified authority.
The Benefits:
We offer a competitive salary and a benefits package that shows how much we care about our team, including:
- Comprehensive medical, dental, vision, and Rx coverage
- Generous Paid Time Off to recharge and enjoy life
- 401k with up to a 3.5% employer match to secure your future
- 20¢ per gallon fuel discounts to keep you moving
- Free meals
- Direct Pay (Payday Advance)
Requirements
- High School Diploma or GED Certificate required.
- Must have experience as a Front Desk Reception and/or Night Auditor in the Hospitality Industry required.
- Experience with Opera preferred.
- Excellent organizational, verbal, interpersonal, and guest relations skills.
- Must be able to work the late (graveyard) shift.
- Intermediate computer skills in Microsoft Word, Excel and Outlook.
- Able to read and comprehend written instructions.
- Strong clerical and administrative experience.
- Ability to handle multiple priorities and tasks at once.
- 21 years of age or older.
Are you ready to be part of something extraordinary? Apply now and join a team that’s as passionate about your success as you are. At Seven Feathers, every day brings a new opportunity to grow, have fun, and make a difference!
