What are the responsibilities and job description for the CSC Help Desk Analyst ( Part-Time) position at SFBCIC?
Must possess a good work ethic, positive attitude, teamwork, strong customer service skills, and excellent communication skills. Must possess good analytical and problem-resolution skills while maintaining strong attention to details. Must be able to respond quickly in a fast-pace environment by utilizing multi-tasking skills; ability to adjust to constant changes in the IT field by keeping current on new technology, operating systems and software programs. ( This is a remote position)
Training, periodic meetings and some job tasks may require reporting to the office.
(Shifts and Hours may vary, Monday- Friday 6:30am-5:30pm)
- Respond to Help Desk support request calls. Refer problems to other personnel as appropriate.
- Troubleshoot hardware and software problems as front line support.
- May assist in administrative functions . Monitor Help Desk software and assign problems and/or projects according to protocol assignment procedures.
- May assist in other administrative functions and on special projects within department when and where
requested. - Two-year degree from an accredited institution, with specialization in Computer Science, Management Information Systems, Insurance, or a related area; or an equivalent combination of education, training, and experience.- Preferred
- Comp TIA A certification a plus, but not required.
- Experience using technical software products for Helpdesk functions would be helpful such as Microsoft Office, VNC, and software applications.
- Experience trouble-shooting common hardware problems related to workstations, printers, scanners, connectivity issues, etc.
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Additional Responsibilities |
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Night and Weekend Call is required. |
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Other duties and responsibilities as assigned. |
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Regular and predictable attendance required. |
