CSC Help Desk Analyst ( Part-Time)

Must possess a good work ethic, positive attitude, teamwork, strong customer service skills, and excellent communication skills. Must possess good analytical and problem-resolution skills while maintaining strong attention to details. Must be able to respond quickly in a fast-pace environment by utilizing multi-tasking skills; ability to adjust to constant changes in the IT field by keeping current on new technology, operating systems and software programs. ( This is a remote position)

Training, periodic meetings and some job tasks may require reporting to the office.

(Shifts and Hours may vary, Monday- Friday 6:30am-5:30pm)

• Respond to Help Desk support request calls. Refer problems to other personnel as appropriate.
• Troubleshoot hardware and software problems as front line support.
• May assist in administrative functions . Monitor Help Desk software and assign problems and/or projects according to protocol assignment procedures.
• May assist in other administrative functions and on special projects within department when and where
  requested.
• Two-year degree from an accredited institution, with specialization in Computer Science, Management Information Systems, Insurance, or a related area; or an equivalent combination of education, training, and experience.- Preferred
• Comp TIA A certification a plus, but not required.
• Experience using technical software products for Helpdesk functions would be helpful such as Microsoft Office, VNC, and software applications.
• Experience trouble-shooting common hardware problems related to workstations, printers, scanners, connectivity issues, etc.

Experience

• 2 years Customer Service Experience
• 2 years minimum Help Desk Analyst

Education

• Associates or better in Computer Science or related field