What are the responsibilities and job description for the CSR, Customer Service Center position at SFBCIC?
Assist callers with claim related challenges/questions along with other calls accurately and efficiently within multiple operating systems, offering excellent customer service to policyholders, agents and others.
Customer Service Representative (Part-Time)
- Assist customers with filing claims by gathering information and entering pertinent data.
- Tentative start date: Monday, 2/10/2025
- Training will be a combination of in-person and virtual sessions. It's a requirement to report to the office on selected training days for in-person sessions.
- Candidates must be available to attend a 4- 6 week training course, Mon – Fri, between hours of 8:30 a.m. and 12:30 p.m.
- Candidates must have reliable broadband Internet service and a home environment conducive for working remotely.
Required Qualifications:
- High School Degree or GED.
- Preference will be given to candidates with previous customer service experience in a call center environment.
- Personal computer skills in Microsoft Windows.
- Good oral and written communication skills.
- Availability: must be available to work weekdays between the hours 9:00am-6:00pm, an 8- hour shift on Saturdays between the hours of 10am-10pm and a 4 -8 hour shift on Sundays between the hours of 7am -5pm for an average of 15-25 hours a week. Weekly schedules are posted 2-3 weeks in advance.
- Occasionally, a 4-hour shift may be scheduled between the hours of 5:00 p.m. and 10:00 p.m. during weeknights based on business needs and availability.
Resumes should be provided along with the application.
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