What are the responsibilities and job description for the Airport Customer Service Representative position at SFO?
Company Description
Air China is China’s only national flag carrier and a member carrier of the world’s largest airline network - Star Alliance. It was also the airline partner of the Olympics Beijing 2008. It is a Chinese carrier with the highest brand value in China’s airline industry – according to the evaluation done by the World Brand Lab in June 2016, our brand value reached RMB 115.689 billion. We are in a leading position in China in terms of passenger transportation, cargo transportation and related services. Based on the statistics last updated on December 31, 2016, we have a fleet of 623 passenger aircraft and freighters of mainly Boeing and Airbus families aged 6.36 years on average, including those operated by the carriers we have a majority stake in. We operate 378 routes, including 102 international routes, 14 regional routes and 262 domestic routes, serving 176 cities in 41countries and regions, including 64 international cities, 3 regional cities and 109 domestic cities. Relying on the network of the Star Alliance, we have expanded our presence to 1,330 destinations in 192 countries.Responsibilities
Employer: Air China Limited
Job Location: SFO Airport
Job Title: Airport Customer Service Representative
Job Description:
- Interact directly with customers and team members to maintain a high level of customer servi
- Perform and coordinate functions related passenger processing at counter, departure and/or arrival
- Handle administrative duties such as invoices, and communications with various entities
Hours Per Week: 40
Rates Per Hour: TBD
Benefits: Competitive Salary & Bonuses
Qualifications
How to Apply: Submit your updated CV to williamguan@airchina.com, subject:CA-AOR
Minimum Qualification:
- Must successfully pass a 10-year background check
- Must be authorized to work in the United States
- College graduate with good English communication skills
- Excellent communication skills (written, verbal, presentation)
- Proficient in Microsoft Office (Word, Excel, Powerpoint)
- Preferred Qualification:
- Proficient in Mandarin (verbal and written)
- Knowledge in Angellite Systems
- Airline customer service experience
- Familiar with passenger check in process at the ticket counters
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