Customer Success Architect

Software Guidance & Assistance, Inc., (SGA), is searching for a Customer Success Architect for a Contract assignment with one of our premier SaaS clients in Chicago, IL . This role is also open to fully remote across the US.

DX Solutions Customer Success is seeking a technical expert in either Adobe Experience Manager, Adobe Customer Journey Analytics, OR Marketo Engage to join our Customer Success Architect team. Work on highly visible customer engagements across industries and verticals and grow with a robust system of support and enablement.

Responsibilities :

• Work with customers at varying stages of solution maturity to solve targeted customer issues identified by the Solution CSM
• Effectively assess a customer's technical challenges, devise optimal solutions, and present them to the customer
• Proactively maintain the highest level of technical expertise by staying current with new AEM, CJA, or Marketo Engage/Measure releases and functionality.
• Be a recognized expert in Adobe Experience Manager, Customer Journey Analytics, OR Marketo Engage / Measure
• Leverage hands-on technical and product skills, as well as digital marketing business acumen, to solve customers' technical obstacles
• Build trusted advisor relationships with our customers, CSMs, and product teams
• Lead multiple customer engagements simultaneously
• Lead discovery and delivery, while collaborating with the CSM
• Foster teamwork among CSAs and cross functional teams
• Participate within the technical community to develop and share best practices and processes

Required Skills

• 3 Years of Consulting Experience with AEM Assets & Sites OR Marketo Engage OR Customer Journey Analytics
• Experience with implementations leveraging Content Hub, Brand Portal, Dynamic Media, and Adobe I/O
• Technical Certification(s) - AEM Technical Architect, Marketo Expert or Business Practitioner, or CJA Developer
• Ability to lead content authoring best practice & technical architecture discussions and provide implementation guidance
• Experience developing customer-facing thought leadership assets that address common customer technical issues
• A deep understanding of the content life cycle and content supply chain
• Good presentation and interpersonal skills, both verbal and written in English
• Able to articulate business solutions to both technical and non-technical audiences
• Adapt to and work effectively with a variety of clients and in challenging situations, establishing credibility and trust quickly
• Highly motivated and self-directed with the ability to manage multiple customers and/or engagements
• Solid team player with strong ability to collaborate and provide effective feedback with colleagues

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.