What are the responsibilities and job description for the Field, Startup Technician position at Shafer, Troxell & Howe, Inc?
Are you looking for a rewarding field-based role where you can deliver customer success and still make it home every night? Join us as a field-based startup technician!
The field-based startup technician is responsible for performing system startups and first warranty evaluations on all company products. This role ensures that equipment is installed and operating correctly while delivering excellent customer service and promoting the business. The technician will work independently in the field, handling customer interactions and ensuring timely, professional work.
Just a few of our amazing benefits
- Company vehicle
- 401(k) with company matching structure and vesting as of day one
- Comprehensive Medical, Dental, and Vision insurance
- Company paid employee Life Insurance
- Paid Time Off
- 10 Paid Holidays
- Team oriented work environment with company events
- Competitive wages (this position would be hourly occasional overtime, double-time, and rotational, on-call incentives)
Job Responsibilities
- Perform equipment startups in accordance with project specifications and company standards.
- Act as the main point of contact for customers during startup, addressing any questions or concerns.
- Follow the defined scope of work, ensuring tasks are completed safely, efficiently, and professionally.
- Complete and submit required documentation (paperwork, photos, timesheets) on the same day as the service.
- Promote additional service work and preventive maintenance during customer interactions.
- Adhere to safety protocols, using proper safety equipment and ensuring the job site is left clean and hazard-free.
- Continuously improve skills through professional development and training opportunities.
