CSR - Customer Service Representative

In office with one WFH day a week at your choosing!

The Client Care Coordinator is the cornerstone of our customer service team, responsible for ensuring that our clients receive outstanding support and service. You’ll be the go-to person for handling client inquiries, coordinating orders, and maintaining strong relationships. This is an exciting opportunity for someone who is passionate about customer care and eager to contribute to a fast-paced team.

JOB SUMMARY

Interact with customers to provide and process information in response to inquiries, concerns and requests about Shamrock labeling products. The Client Care Coordinator must have knowledge of customer service principals, be motivated to gain knowledge regarding Shamrock Labels products, and drive customer satisfaction.

JOB FUNCTIONS

· Deals directly with customers, either by telephone or electronically in a professional and service-oriented manner at all times.

· Responds promptly to customer inquiries within the required timelines set by the supervisor/director.

· Obtains and evaluates all relevant information to handle product inquiries from customers and team members.

· Provides accurate and consistent pricing and customer quotations.

· Secures and transmits to customers relevant delivery information.

· Sets up new customer accounts, in collaboration with credit department, at customer request

· Processes stock & custom orders, forms, applications, and requests accurately and consistent with company processes. Looks for ways to improve processes as trends are identified.

· Organizes workflow to meet customer timeframes.

· Directs requests and unresolved issues to the designated resource

· Keeps records of customer interactions and transactions. Maintains accuracy and confidentiality.

· Records details of inquiries, comments, complaints, and records details of actions taken

· Maintains customer databases in line with company expectations.

· Communicates and coordinates with internal departments and collaborates effectively with the team.

· Follows up on customer interactions timely, and with care.

· Provides feedback on the efficiency of the client care process to drive continued efficiency in the role.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

· Active Learning and active listening skills

· Interpersonal skills

· Effective communication skills - verbal and written

· Customer Service Proficiency

· Problem analysis and problem-solving

· Attention to detail and accuracy

· Data collection and ordering

· Customer service orientation

· Adaptability to change

· Initiative

· Conflict management

REQUIRED EDUCATION AND EXPERIENCE

High School diploma, general education degree or equivalent (some college coursework preferred); Knowledge of customer service principles and practices, relevant computer applications, including all Microsoft Office programs; highly organized.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Employment Opportunity Statement

It is the policy of Shamrock Scientific Specialty Systems, Inc. to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Shamrock Scientific Specialty Systems, Inc. will provide reasonable accommodations for qualified individuals with disabilities.

Job Type: Full-time

Pay: $19.09 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Location: In person

Salary : $19 - $21