The beautiful Shangri-La Resort, located at the tip of Monkey Island in the center of northeast Oklahoma's Grand Lake O' the Cherokees, is currently taking applications for seasonal workers. Are you looking for a rewarding seasonal job? We're hiring enthusiastic and hardworking individuals to join our team starting mid-March! Whether you're looking for a great way to earn extra income, gain hands-on experience, or work in a fun and fast-paced environment, we have the perfect opportunity for you.

JOB OVERVIEW:

Under the direct supervision of the Banquet Manger, the Banquet Houseperson is responsible for understanding the Banquet Event Orders (BEO) and setting up rooms accordingly. Setting up rooms in a timely manner always keeps the guest in mind and what their needs are. General understanding of the Audio-Visual equipment. Being a team player and assisting any other of the areas that are asked of you.

REPORTS TO: Banquet Manager

ESSENTIAL JOB FUNCTIONS:

• General hotel knowledge and knowledge of all Banquet space and what the maximum sets are for each room.
• Being a positive team member and always willing to assist other team members complete their tasks in a timely manner.
• Has knowledge of the day's events and locations of events to answer any guests' questions.
• Being able to listen to our guests and responding in a timely manner to all guest requests.
• Must be able to work independently without someone having to constantly monitor your work.
• General knowledge of and understanding of Banquet Event Orders and setting up the event accordingly.
• Set up and maintain all Audio-visual equipment during the event and put away properly.
• Sometimes being able to think outside the box in setting up a room to meet the guest's expectations.
• Highly motivated in completing tasks.
• Taking the initiative to complete tasks without being asked to. Seeing issues and just handling them to the guest satisfaction or company standards.
• The ability to be flexible in setting rooms. Being able adapt and overcome any challenges in your way.
• General understanding of how to set a table, serving a guest, according to company standards.
• Tends to patrons, responds to any additional requests, and sometimes takes directions on clearing courses from leadership.
• Keeps floors and work area clean.
• Sets up for events and strike/reset after the event.
• Responsible for the cleanliness and sanitation of the entire work area.
• Performs all other duties as assigned including, but not limited to the following: seating guests, bussing and setting table, and keeping the floor clear of debris.
• Maintains good communication with team members and maintains a positive and professional work environment.
• Works in other areas of food and beverage as needed.
• Contributes team effort and accomplishes related results as required.
• Performs other duties as assigned.

REQUIRED SKILLS AND ABILITIES:

• High school diploma or equivalent preferred.
• 1 year of recent experience in Food & Beverage tableside service and/or bartending preferred.
• Must be able to pass a background check.
• Must be able to lift 25lbs.
• Must be a team player.
• Must be able to effectively deal with internal and external guests with a high level of patience, tact, and diplomacy.
• Must be able to work outside in various weather conditions for long periods of time.
• Must be able to maintain professional status through interface with customers, management, and co-workers.
• Must be able to work flexible schedules, including but not limited to extended hours, irregular shifts, evenings, holidays, and/or weekends.

Physical Demands:

While performing the duties of this job, the employee regularly is required to stand and walk for extended periods; use hands to finger, handle, or fee object, tools, or controls; reach with hands and arms; and talk or hear. The employee is frequently required to stand, walk, sit, stoop, bend, shake, stir, pour, kneel, crouch, or crawl. The employee is occasionally required to lift and/or move up to 75lbs. The noise level in the work environment is usually moderate to high. Physical stamina and a proper mental attitude to work under pressure at a fast pace are essential. Must have the mental fortitude to handle the pressures of multiple tasks while providing excellent guest service.

Work Environment:

The duties of this position are primarily performed in indoor climate conditions.

PERFORMANCE STANDARDS:

Customer Satisfaction:

• Serve as a guest relations ambassador, delivering exceptional service every moment of the day.
• Exhibit professionalism, courtesy, and respect towards guests and associates under all circumstances.
• Strive to create memorable guest experiences, maintaining Shangri-La's high service standards.

Work Habits:

• Follow established work procedures and policies, maintaining punctuality and reliable attendance.
• Adapt to changes in the work environment with a positive attitude.
• Approach problem-solving proactively, seeking assistance when needed and continuously improving skills.

Safety & Security:

• Adhere to Shangri-La's safety and security policies, including key controls and proper handling of chemicals.
• Exercise care when lifting heavy objects and promptly report any safety concerns or hazards.
• Ensure compliance with emergency procedures to maintain a secure environment for guests and associates.

ADDITIONAL INFORMATION:

This job description provides an overview of the key responsibilities and expectations for the Banquet Houseman. It is not an exhaustive list of duties. Additional job-related tasks may be assigned as needed.