What are the responsibilities and job description for the Service Associate - Commis 2 (Banquets) (18 Month Contract) position at Shangri-La?
Shangri-La, Toronto
With creativity, personal commitment and an emotional sense of true hospitality, prepare culinary items to the highest standards of food production, quality, taste, presentation and hygiene within the hotel; maximizing Colleague, Guest and Owner satisfaction.
Primary Responsibilities :
- Demonstrate a high level of integrity, provide a 5-Star culinary experience to Guests and Colleagues in providing true Shangri-La hospitality from a caring family.
- Interact with Colleagues as internal customers, strategic partners in delivering Shangri-La hospitality from caring people according to brand service deliverables.
- Maintains positive internal and external relationships, professional, friendly attitude towards guests and colleagues.
- Ensures that food quality and standards are maintained at all times when preparing for restaurant and banquet functions.
- As a true service Ambassador, meet service expectations proactively, promptly, professionally, with genuine care to attention and detail.
- Consistently prepare culinary items according to established recipes and demonstrate thorough knowledge of food preparation, presentation and service techniques.
- Maintain cleanliness of all kitchen and prep areas, with strict adherence to Food Safe, HACCP programs and professional grooming / personal hygiene standards.
- Practice sustainable economy where food, paper supplies, electricity and water are concerned and maintain strict control on food portioning and wastage.
- Participate in departmental training initiatives and stay current on international food trends and industry practices.
- Ensures compliance to all hotel policies, standards and core practices.
- Actively demonstrate teamwork, safe work practices, open communication, accuracy in transactions, respect, sincerity, helpfulness, courtesy and humility.
- Undertake other ad hoc related responsibilities, as required.
The following is considered mandatory for this position :
Shangri-La, Toronto is compliant with its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and will provide reasonable accommodation in the application and interview process for this position upon request.
Other Requirements :
