What are the responsibilities and job description for the Customer Service Officer position at Sharpcontra?
Job Description
Job Description
Company Description
About Us
Sharpcontra is committed to providing exceptional customer service and high-quality solutions to our clients. We prioritize efficiency, professionalism, and innovation in every interaction. Our team is dedicated to creating a positive experience for both customers and employees, fostering a work environment that encourages growth and development.
Job Description
Job Description
We are seeking a detail-oriented and customer-focused Customer Service Officer to join our team in Austin, TX. The ideal candidate will be responsible for assisting customers with inquiries, resolving issues efficiently, and ensuring a high level of customer satisfaction. This position requires strong communication skills, problem-solving abilities, and a proactive approach to handling customer concerns.
Responsibilities
- Respond to customer inquiries via phone and email in a professional and timely manner.
- Assist customers with product information, order processing, and service requests.
- Resolve customer issues by identifying problems and providing effective solutions.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with internal teams to address customer concerns and improve service quality.
- Follow company policies and procedures to ensure compliance with customer service standards.
- Provide support in administrative tasks related to customer accounts.
Qualifications
Skills & Qualifications
Additional Information
Benefits
