Mail Order Prescription Specialist

Join the Mail Order team at SHARx!

SHARx LLC, is an advocacy company that works with employer-based populations to provide affordable access to high-cost medications. SHARx is growing rapidly and looking for a driven individual that can become a member of our amazing team. Our passion is delivering measurable savings for our clients.

Why Work at SHARx?

• Dynamic and high growth work environment requiring the ability to be adaptive, innovative, and flexible
• Opportunities for advancement
• Supportive and collaborative environment

Position Summary:

Mail Order Specialists assist our members and clients with every step in the process from answering questions, collecting information, reaching out to healthcare providers, completing paperwork, and maintaining all prescription follow-up/refill communications.

This is a full-time opportunity; selected applicants will work Monday-Friday, 8am-5pm.

Essential Duties and Responsibilities:

• Effectively communicate to members and providers who SHARx is and how we will assist with prescription medications
• Obtain necessary prescriptions from healthcare providers
• Provide guidance to members on the status of their medications via email, text or the SHARx portal
• Maintain detailed, written documentation of all actions and interactions
• Take ownership of the assigned cases and see the process through to the end

Position Requirements:

• Customer service oriented and a willingness to help
• Effective and efficient communication, both verbal and written, to provide excellent service to our members
• Ability to provide detailed documentation
• Well-spoken and comfortable with communication via phone
• Prioritization and solution-based thinking to find a result for our members and determine when to escalate a complex problem
• Self-motivated and able to work both independently and within a team
• Proficient with computers and comfortable with heavy utilization of internet-based resources
• Knowledge of prescription and medical insurance as well as terminology
• 1 or more years experience in customer service
• Pharmacy, doctor office, or medical experience preferred

EEOC Statement: SHARx, LLC does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

Job Type: Full-time

Pay: From $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance
• Work from home

Physical Setting:

• Office

Schedule:

• Monday to Friday

Location:

• St. Louis, MO 63141 (Preferred)

Ability to Commute:

• St. Louis, MO 63141 (Required)

Work Location: In person

Salary : $19