What are the responsibilities and job description for the Conference and Hospitality Professional position at Shawnee Lodge & Cottages?
Key Responsibilities
- Manage group reservations in our property management system with attention to detail and accuracy.
- Assist front desk staff during peak times by answering phone calls and responding to client inquiries.
- Correspond with potential and existing clients via email, providing information on conference space, lodging, activities, and guest services.
- Conduct site tours for scheduled and walk-in clients, showcasing our facilities and services.
Essential Qualifications
- Excellent customer service skills, with experience in guest service recovery and problem-solving.
- A high level of attention to detail, with strong organizational and time management skills.
- Strong typing skills, with excellent knowledge of English grammar and spelling.
- Ability to quickly learn multiple systems and adapt to changing priorities in a fast-paced environment.
