Intake Specialist

Full-time Description

Our expanding and award-winning firm is looking for an experienced Intake Specialist who is driven to connect with and capture new clients for our services. If you are someone who has strong interpersonal skills, a background in sales, or are motivated by a team atmosphere then this is the place for you! We are looking for a real closer, someone who can entice clients to sign with us, and who can handle all aspects of personal injury claims including, but not limited to

• Initial client communication
• Intakes
• Closing, gaining a client's business
• Establishing personable connections with clients
  
  

Someone who is not afraid to go above and beyond for both the client and the firm will work flawlessly with our team of motivated and successful specialists along with our strong team of paralegal and administrative professionals. If you have the skillset to close clients on our services and the ability to present our firm to clients in a way that demonstrates our ability to meet all their needs, you will be an excellent specialist for our firm! Be inspired to increase your career knowledge and get motivated to become our next great closer!

You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Process Intakes
• Document and update client records based on interactions
• Various administrative duties for the intake department
• Qualifications:
• Previous experience in customer service, sales, or other call center related fields
• Strong phone and verbal communication skills along with active listening
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
  
  

Preferred

• Two years’ experience in a call center environment.
  
  

Job Type: Full-time

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
  
  

Shift

• 8 hour shift
  
  

Work Location: In person