2nd Shift Crisis Response Advocate

Job Function:

The 2nd Shift Crisis Response & Residential Support Advocate provides support and assistance to survivors of domestic and sexual violence and their families. This includes Helpline assistance, crisis intervention, assessment of needs, resource linkage, and advocacy on clients’ behalf with community partners. This position focuses on connecting survivors to services through the Helpline and also provides administrative and shelter support for residential programs and administrative support to housing programs.

Summary of Primary Duties and Responsibilities:

1. Provides crisis intervention and support via staffing the Helpline.

2. Responds to walk-ins and SANE calls.

3. Responds to service requests, assesses client needs, and connects to and/or schedules with other staff, as appropriate.

4. Acts as liaison and/or advocate with legal, housing, social, welfare, police, and medical agencies.

5. Educates clients on dynamics of domestic and sexual violence, batterer tactics, red flags and healthy relationships.

6. Maintains confidential, accurate, and timely client records and documentation.

7. Provides support to residential services.

8. Performs wide-ranging administrative duties to support residential and housing programs.

9. Welcomes donors and deliveries; ensures proper storage of items and/or communication to package recipients.

10. Assists with assessment of and provides technical support for Shelterhouse security levels.

11. Collaborates with team members in accepting shelter residents.

12. Participates in team meetings in a positive and supportive manner.

13. Trains individuals on helpline.

14. Serves on-call for residential programs and SANE.

15. Follows Agency policies and procedures as well as funder/grant requirements.

16. Completes special projects and other duties as assigned.

Essential Knowledge, Skills, and Abilities to Perform the Job:

· Strong verbal and written communication

· Ability to manage multiple priorities

· Strong organizational skills and attention to detail

· Ability to provide crisis intervention

· Ability to lift more than 30 pounds

· Ability to learn about domestic violence, dating violence, and sexual assault dynamics

· Ability to think critically, problem solve, and manage multiple priorities

· Ability to maintain confidence and protect operations by keeping all information confidential.

· Ability to build and maintain positive relationships with co-workers, volunteers and community partners

· Ability to contribute to team effort by accomplishing related tasks, as needed

Minimum Qualifications:

This position requires a Bachelor’s degree in a human services field or two years of experience working with individuals in crisis. Basic skills in Microsoft Word/Office. This position also requires a valid driver’s license, proof of valid/current auto insurance, clean driving record, and reliable transportation if driving personal or Agency vehicle for any Shelterhouse related purpose. Must pass mandatory background checks.

Preferred Qualifications:

Experience working with individuals in crisis; knowledge of dynamics of and experience working with survivors of domestic and sexual violence; effective problem-solving and conflict resolution skills.

Shelterhouse is an equal opportunity employer that supports and subscribes to a policy of nondiscrimination in all aspects of employment including selection, job assignment, compensation, discipline, termination and access to benefits and training. Shelterhouse's employment practices are based on job qualifications without regard to race, creed, color, national origin, religion, age, gender, height, weight, marital status, sexual orientation, gender identity, disability, veteran status or any other protected classifications. Shelterhouse is also committed to compliance with all applicable laws regarding nondiscrimination.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $19 - $21