What are the responsibilities and job description for the Service Writer position at Shepherd's Chevrolet GMC of Wabash?
Job Summary
We are seeking a knowledgeable and customer-focused Service Writer to join our team. The ideal candidate will act as the primary point of contact for customers, ensuring their automotive service needs are met with professionalism and expertise. This role requires a strong understanding of automotive repair processes and the ability to communicate effectively with both customers and technicians.
Duties
- Greet customers and assess their automotive service needs.
- Document customer concerns and vehicle issues accurately.
- Provide detailed estimates for repairs, including parts and labor costs.
- Collaborate with service technicians to ensure accurate diagnostics and repairs.
- Maintain clear communication with customers regarding the status of their vehicles.
- Upsell additional services based on customer needs and vehicle condition.
- Ensure all paperwork is completed accurately and efficiently.
- Follow up with customers post-service to ensure satisfaction.
Skills
- Strong mechanical knowledge, particularly in auto body repair, brake repair, oil changes, shocks/struts, and automotive diagnostics.
- Proficiency in auto estimating and service writing.
- Excellent communication skills, both verbal and written.
- Ability to upsell services effectively while maintaining customer trust.
- Experience as a service technician is a plus but not required.
- Detail-oriented with strong organizational skills to manage multiple tasks simultaneously.
Join our team as a Service Writer where your expertise will help us deliver exceptional service to our valued customers!
Job Type: Full-time
Pay: $45,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- No nights
Work Days:
- Weekends as needed
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Wabash, IN 46992 (Required)
Ability to Relocate:
- Wabash, IN 46992: Relocate before starting work (Required)
Work Location: In person
Salary : $45,000 - $60,000