What are the responsibilities and job description for the Warranty Administrator position at Sheridan Ford?
We are seeking an experienced warranty administrator. Ford experience preferred but not necessary.
An automotive warranty administrator processes warranty claims, tracks service work, and maintains accurate records. They also ensure that mechanics follow factory requirements and that the dealership is paid for warranty work.
Responsibilities
- Process claims: Review and process claims in a timely manner
- Reconcile claims: Follow up on outstanding claims and resubmit rejected claims
- Track parts: Track warranty parts returns and arrange for them to be shipped
Maintain records: File and maintain service records and warranty paperwork
Stay informed: Keep up with factory recalls, bulletins, and industry trends
Coordinate with others: Work with Ford motor company, service advisors, and service technicians
Educate customers: Set expectations for service personnel and provide relevant information
Ensure compliance: Make sure mechanics comply with factory requirements
Prevent fraud: Check orders to avoid duplicate claims and help prevent fraud
