What are the responsibilities and job description for the Customer Service Specialist position at Sherwin-Williams?
As a Customer Service Specialist, you will play a vital role in assisting wholesale and retail customers by understanding their needs and offering tailored solutions with our high-quality products. You will excel in fostering relationships with clients while resolving any concerns promptly, ensuring they leave satisfied.
In your role, you will stay informed about our product features and maintain our store’s visual standards. Your efforts will contribute to achieving our sales goals and delivering excellent customer service.
Your responsibilities will involve :
- Providing exceptional customer service to enhance client satisfaction.
- Guiding customers through product selections both in-person and over the phone.
- Establishing trust and building rapport with wholesale and retail customers.
- Accurately processing sales transactions in line with company policies.
- Meeting monthly, quarterly, and yearly sales targets.
- Keeping meticulous work order files and product formulas.
- Retrieving products from the sales floor or warehouse as needed.
- Tinting and mixing products to match customer specifications.
- Maintaining stock levels and keeping displays attractive.
- Cleaning and organizing store equipment.
- Loading and unloading delivery trucks, as well as assisting with deliveries.
- Ensuring designated areas are in stock and well-presented.
- Remaining knowledgeable on our product offerings and options.
- Following inventory control procedures diligently.
- Proposing improvements to enhance sales.
Minimum Requirements :
Preferred Qualifications :
At Sherwin-Williams, our mission includes supporting our employees and their families to live their best lives through comprehensive benefits and opportunities for growth. Join us in a fulfilling career where you can truly let your colors show!
