What are the responsibilities and job description for the HUB Support Specialist position at ShipBob, Inc.?
Title: HUB Support Specialist
Hours/Shift: 8:00am-4:30pm Monday-Friday (with OT as needed)
Location: 28010 Eucalyptus Ave, Moreno Valley, CA 92555
Compensation: $24.00 / hour
Role Description:
This is an incredibly important position that helps to monitor inbound / receiving activities at our regional receiving HUBs. As ShipBob continues to grow, it is imperative to provide a great experience in serving our clients’ needs while maintaining sustainable growth and scalability from an operations perspective.
What you’ll do:
- Resolve Merchant Facing Requests around WRO and URO related issues.
- Work directly with onsite partners to resolve merchant concerns and escalations.
- Investigate WRO discrepancies reported by the partner personnel and front line team members and Merchant Care teams.
- Communicate updates, issues, and escalations as well as relay operational information to on-site Operations Manager and Regional Director.
- Ability to visualize and conduct how to load, plan and offload trucks and containers with little to no supervision.
- Scheduling of daily loads through set carriers, going in and out of the HUB and delivering to spoke sites all within the expected SLA.
- Update and manage all BOL requirements.
- Generate and log all IPP Shipments going out of the HUB site to its final destination.
- Check in and check out drivers for all IB and OB activity coming in and out of the facility.
- Log all missed and confirmed appointments through internal reporting tools and appointment scheduling software NOVA.
- Support OM and partner in the promptly resolution of Jirra tickets and Merchants Escalations.
- Additional duties and responsibilities as necessary.
What you’ll bring to the table:
- Ability to work independently without direct supervision onsite.
- Demonstrate the ability to quickly adapt to changing conditions and solve issues in a timely manner.
- Possess effective communication skills, both verbal and written.
- Display reading comprehension skills.
- Excellent attention to detail.
- Ability to multi-task and perform during high pressure and fast changing situations.
- Ability to lift 40 lbs without any heal limitations.
- Able to stand and walk continuously during a 8-10 hour shift or more based on business needs.
- Able to bend, stoop, reach above, and push/pull frequently.
- MHE certified in Pallet Jack, Pacer, Reach, Sit Down.
Classification: Hourly/Non-Exempt
Reports to: HUB OM and Regional Director of HUB Operations
Perks & Benefits:
- Medical, Dental, Vision & Basic Life Insurance
- Paid Maternity/Parental Leave Program
- Flexible Time Off Program
- Paid Sick Leave and Paid Emergency Leave
- Floating Holidays (2 days/year)
- Wellness Days (1 day/quarter)
- 401K Match
- Competitive Salary, Performance Bonus & Equity
- Variety of voluntary benefits, such as, short term disability
- Referral Bonus Program
- Fun Culture >>> Check us out on Instagram (@lifeatshipbob)
Salary : $24 - $0
