Senior Vice President Operations

Position Overview:

The Senior Vice President (SVP) of Fulfillment will lead all aspects of fulfillment operations across the company. This role will oversee the strategy, implementation, and continuous optimization of our fulfillment processes to ensure timely, accurate, and cost-effective delivery. The ideal candidate will have a proven track record of leading large-scale, complex fulfillment operations and be adept at collaborating with cross-functional teams to drive business growth and customer satisfaction.

Key Responsibilities

• :Leadership & Strategy
• :Lead the development and execution of the company’s fulfillment strategy, ensuring alignment with organizational goals and growth objectives
• .Oversee and manage fulfillment operations including warehousing, inventory management, order processing, distribution, and last-mile delivery
• .Build and mentor a high-performing fulfillment leadership team to drive operational efficiency and scalability
• .Operational Excellence
• :Continuously optimize fulfillment processes to improve speed, accuracy, and cost-efficiency while ensuring customer satisfaction
• .Drive the adoption of technology, automation, and best practices to enhance fulfillment performance and reduce operational bottlenecks
• .Ensure fulfillment capacity and resources meet growing demand, including managing seasonal peaks and expansion into new markets
• .Collaboration & Stakeholder Engagement
• :Work closely with senior leaders in Supply Chain, IT, Customer Service, and Sales to align fulfillment goals and resolve cross-functional challenges
• .Partner with the Marketing and Sales teams to ensure timely product launches and promotions are supported by fulfillment capabilities
• .Serve as the primary point of contact for senior leadership regarding fulfillment performance and strategic direction
• .Financial Oversight & Reporting
• :Manage the fulfillment budget and financial performance, ensuring cost containment and effective allocation of resources
• .Provide regular reports and insights to the executive team on key performance indicators (KPIs), operational improvements, and future planning
• .Customer Experience
• :Ensure fulfillment operations deliver a best-in-class customer experience, focusing on timely delivery, order accuracy, and proactive customer service support
• .Monitor customer feedback, identify areas for improvement, and lead initiatives to enhance the customer journey through fulfillment

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Qualification

• s:Educatio
• n:Bachelor’s degree in Business, Supply Chain Management, Operations, or a related field. MBA or equivalent advanced degree is preferre
• d.Experienc
• e:10 years of leadership experience in fulfillment, logistics, supply chain, or operations, with at least 5 years in a senior management rol
• e.Demonstrated success in managing large, complex fulfillment networks in a fast-paced, customer-centric environmen
• t.Strong experience in optimizing fulfillment processes, including the use of automation, data analytics, and technology solution
• s.Expertise in managing P&L, budgeting, and financial oversight for large-scale operation
• s.Skill
• s:Exceptional leadership and people management skills, with the ability to inspire, motivate, and develop team
• s.Strong problem-solving and decision-making abilities, particularly in high-pressure situation
• s.Excellent communication and interpersonal skills, with the ability to collaborate effectively across all levels of the organizatio
• n.Deep understanding of e-commerce, distribution channels, and fulfillment technologie