What are the responsibilities and job description for the Solutions Engineer position at ShipperHQ?
Solutions Engineer - SaaS
About Us:
ShipperHQ is headquartered in Austin, TX, making a big impact in the e-commerce shipping space. Founded in 2009, we are a premier supplier of shipping software for e-commerce sites, selling to both SMB and Enterprise customers. We have 50 team members spread across the globe, with 30 members based in Austin, Texas. We are seeking an ambitious and self-motivated individual with a positive attitude and a strong collaborative mindset.
What You’ll Do:
As a Solutions Engineer, you will be instrumental in helping prospects understand the value of ShipperHQ by supporting our Sales, Customer Success, and implementation teams. Leveraging your deep product knowledge, e-commerce expertise, and understanding of how companies deploy ShipperHQ, you’ll guide customers through the sales and implementation phases—ensuring they adopt a scalable solution that supports both their immediate needs and long-term growth.
Your Impact
- Collaborate across sales, implementation, and technical support teams to drive product vision while ensuring seamless execution across departments.
- Provide valuable product insights to the Product Team by identifying areas of friction and opportunities for enhancement.
- Serve as a subject matter expert, equipping customer-facing teams with best practices and in-depth product knowledge.
- Analyze complex customer challenges and demonstrate how ShipperHQ provides effective solutions.
- Develop a strong understanding of the broader e-commerce landscape to position ShipperHQ effectively within the ecosystem.
- Act as a trusted advisor to both colleagues and customers.
What We’re Looking For
- 3 years of experience in Solution Engineering within a SaaS environment, including running customer POCs (Proof of Concepts).
- Strong understanding of RESTful APIs and the ability to showcase their value in customer conversations.
- A proactive, solutions-oriented mindset with a strong sense of curiosity and ownership.
- Comfortable navigating ambiguity and thriving in a fast-paced, growing organization.
- A positive attitude and initiative-driven approach to problem-solving.
Why ShipperHQ?
This is a highly fast-paced environment where no two days will look alike. For the right candidate, with the right attitude, there are fantastic opportunities for career progression. We are an agile, fast-moving team that likes to roll up our sleeves and solve some of the biggest issues in shipping. You will learn more at ShipperHQ in a year than you would in 3 years at other companies because of our collaborative learning culture that fosters continuous growth and innovation.
Benefits and Perks:
- Collaborate with a motivated team, directly tying your results to organizational success
- Enjoy 22 days PTO plus public holidays
- Benefit from 401k Match
- Medical, Dental, and Vision Insurance
- Maternity and Paternity Leave
Logistics:
- This is a full-time position working out of our Austin, TX office 2 days a week
- Compensation is based on experience
At ShipperHQ, we’re proud to be a team that’s as diverse as the merchants we serve. As a member of the e-commerce community, we take responsibility to empower shops large and small to grow and thrive through the power of technology to heart. With honesty, responsiveness, and innovation at the center of all we do, we remain committed to hiring the right people for the job, regardless of race, background, religion, or eccentricity.
