What are the responsibilities and job description for the Customer Service Representative position at Shively Bros., Inc.?
Do you excel at delivering exceptional customer service? If so, we have a spot on our team for a Customer Service Representative (CSR). We are looking for someone who will engage with our customers, provide exceptional service, and ideally have some purchasing or inventory management knowledge.
Responsibilities:
Responsibilities:
- Create and track sales orders, purchase orders, and invoices
- Maintain a high level of professionalism with customers, demonstrating excellent customer service
- Ensure orders are input accurately and follow up on missing information and open orders
- Control and manage incoming and outgoing documents
- Respond to customer questions with accurate and relevant information promptly
- A high school diploma and 1-3 years of customer service experience is preferred
- Able to complete assigned tasks working with little to no supervision
- Good written and oral communication skills and excellent organizational skills
- Experience using Microsoft Word, Excel, and Outlook
- Knowledge of purchasing or inventory management is desirable
- Good interpersonal and leadership skills
- Able to sit or walk for extended periods of time and lift up to 35 pounds unassisted repeatedly throughout the day
- Comply with all safety guidelines to ensure a safe work environment
- Successfully pass the required pre-employment background check and drug screen
- Healthcare benefits
- Paid time off
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