What are the responsibilities and job description for the Embedded Quality Lead - Global Security Operations Center position at Sibylline Americas?

Job Description

Company Description

Sibylline is a leading intelligence and strategic risk consultancy in the security sector. Since 2010 we have supported businesses, governments and NGOs through the provision of high-quality risk analysis, due diligence and consultancy services. The firm provides an innovative, entrepreneurial and fast-growing working environment, offering employees ever greater exposure to high profile clients and challenges. Sibylline offers fantastic opportunities for career progression within a successful company, and we aim to help our employees to build their own personal profiles as well-regarded analysts within the broader industry.

Key attributes of Sibylline employees are :

Self-motivated, and auto-improving individuals who can couple initiative and boldness with good judgement

Excellent written and spoken English
Clarity of thought and analytical flair
Strong, demonstrable interest in security and intelligence
The ability to work under pressure, demonstrate leadership when required but also be able to collaborate effectively in teams
Excellent attention to detail

Our Benefits include :

Medical / Dental / Vision

Long Term / Short Term Disability

Basic Life and AD&D Insurance

401(k) up to 5% matching

Generous PTO

Job Description

We are looking for a passionate and driven business leader to support our client’s quality team. They will create, lead, and implement the program vision, cultivate global talent, and serve as a quality assurance / control subject matter expert. The Quality Lead will be accountable for their team to deliver quality analysis and coaching for members of our embedded Global Security Operations Center.

Key responsibilities :

Develop and deploy quality coaching program that regularly monitors our products for adherence to standards, visualizes through dashboards, then communicates feedback to Supervisors for Operator improvements

Lead proactive quality mechanism that identifies negative customer experiences, then collaborates with stakeholders for improvement

Participate in regular operational reviews and performance reporting. Includes coordinating with the necessary stakeholders, ensuring information is relevant, accurate, easy to consume, and conveys improvement opportunities

Facilitate meetings while also providing feedback and insight (i.e., Voice of the Operator intake review, roadmap prioritization, etc.)

Influence design and development of strategic processes

Potential ability to travel both domestically and internationally – 25%

Qualifications

Basic Qualifications :

Bachelor’s degree

4 years’ experience in operations leadership, quality management experience

2 years’ experience in delivering results related to quality and / or efficiency improvements

2 years’ experience leading teams (direct reports)

Detail oriented, excellent analytical, verbal, and written communication skills, especially narrative writing

High levels of integrity and discretion in handling confidential information

Preferred Qualifications :

Advanced degree

Six Sigma Green Belt or Lean Certification

Analytical experience using Control Charts, Hypothesis Testing, Regression Analysis, and other statistical tools

Experience identifying, analyzing, and solving ambiguous problems with an extreme attention to detail

Passion for technology, curiosity to dive deep into technical products and commitment to learning and expanding technical knowledge

Able to prioritize in complex, fast-paced environment

Experience in or demonstrated ability to lead people / teams without formal responsibility and interacting and building rapport with teams of all levels

Strong change management and influencing skills; ability to negotiate and communicate across all levels of the organization

Demonstrated experience and proficiency in effective written and verbal communication

Additional Information

Next Steps

Successful candidates will be invited to complete a writing assessment (at an arranged time to suit you) to test writing and analytical ability.

The remuneration for this role is negotiable for the right candidate, dependent on qualifications, aptitude and experience. The salary range for this position is $90,000 - $110,000.

Sibylline is committed to the recruitment and selection of candidates without regard for sexual orientation, gender, ethnicity, age, political beliefs, culture and lifestyle. The firm is committed to fostering a business culture that reflects these values and promotes equal opportunity.

Salary : $90,000 - $110,000

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Embedded Quality Lead - Global Security Operations Center

What are the responsibilities and job description for the Embedded Quality Lead - Global Security Operations Center position at Sibylline Americas?

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