What are the responsibilities and job description for the Festival Customer Service Specialist position at SIFF?
About Us
SIFF's mission is to create experiences that bring people together to discover extraordinary films from around the world. It is through the art of cinema that we foster a community that is more informed, aware, and alive.
OVERVIEW AND IMPACT:
Reporting to the Associate Director of Audience Development, the FESTIVAL CUSTOMER SERVICE SPECIALIST assists with all aspects of ticket sales and customer service operations.
This position provides excellent customer service to all SIFF customers, guests, volunteers, and staff within SIFF’s policies and procedures for the 2025 Seattle International Film Festival.
DATES OF EMPLOYMENT
- April 7 - May 30, 2025
REPORTING RELATIONSHIP
- Associate Director of Audience Development
PRIMARY SUPERVISORY RESPONSIBILITIES
- Festival Box Office Staff and Volunteers
COMPENSATION
- $20.76/Hour
PRIMARY DUTIES & RESPONSIBILITIES:
- Provide excellent customer service to SIFF customers; both in-person, via email telephone, including processing walk-up and phone sales
- Act as liaison to Platinum Plus Pass holders to make sure they have the best festival experience possible
- Work directly with Festival Venue Managers for seat reservations of Platinum Plus Pass holders, entering data into Filemaker and emailing out changes as needed
- Coordinate and execute festival pass creation, distribution, and tracking
- Support guest relations in guest credential creation and distribution
- Assists with processing internal complementary ticket orders
- Supports box office operations onsite at venues for assigned events.
- Attends Festival staff meetings
- Other duties as assigned
IDEAL QUALIFICATIONS
- 2 years experience in customer service including in-person, phone, and email communications
- Comfort with technology and the ability to effectively communicate troubleshooting steps with customers
- Proficient knowledge of MS Office Suite, Google Suite
- Previous experience in Film Festivals preferred
- Availability to work nights and weekends
IDEAL CANDIDATE WILL
- Demonstrated ability to work with diverse, creative personalities
- Ability to work effectively alone and with a team
- Strong organizational skills and ability to prioritize, problem solve and multitask
- Excellent written, verbal, and interpersonal communication skills
- Ability to exhibit consistent follow-through and can work under time constraints
- Ability to maintain confidentiality with information
- Be organized and detail oriented
- Have strong problem solving skills
- Have superior leadership and management skills
- Have the ability to adapt quickly
- Demonstrated ability to remain calm during stressful situations
- Poses a strong dedication to teamwork and fair play
- Poses a professional demeanor; outgoing and friendly personality
SIFF is an equal opportunity employer. We seek to hire candidates that reflect the cultural diversity of our community. We welcome and encourage qualified candidates from all national, religious, racial and ethnic backgrounds, from all gender expressions and sexual identities, and from persons living with disabilities, to apply to become a part of our organization.
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Salary : $21
