What are the responsibilities and job description for the Service Account Manager position at SIG Combibloc?
ARE YOU OUR NEXTGENERATION OF TALENT?YOU MAY BE OUR NEW SERVICE ACCOUNT MANAGERSummary : The Service Account Manager aims to create long-term, trusting relationships with customers, and provides the necessary technical support for the proper functioning of the packaging process, through the development of maintenance and support plans, detection of needs, and organization, coordination and management of the field service engineers. The Account Manager will oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new service opportunities.KEY RESPONSIBILITIES Manage and monitor all Technical Service related activities with customers. Plan monitoring visits, and preventative and corrective maintenance of SIG Group equipment. Develop action plans for pending technical service items. Provide technical support to both customers and the sales department. Conduct technical proposal meetings with clients. Present feasible solutions for the client's needs. Follow up on key performance indicators of the installed customer lines. Update customer lines' KPIs. Present action plans in the short, medium and long term to meet the specified objectives. Develop and advance the skills of the Service Engineers under direct management. Promote and prepare training plans for the Service Engineers under direct management. Comply with the requirements set by immediate manager. Comply with the guidelines established in the QA Management System that apply to the position. Comply with all company regulations.YOU BRING THESE SKILLS, EXPERIENCE & EDUCATION Bachelor's degree in mechanical Engineer, Electrical, Electronic, Industrial or related field required. Postgraduate or master's degree preferred. 6-10 years in Packaging, Food & Beverage or CPG industry. 3-5 years in a management role Experience with MS Office Tools - Word, PowerPoint and Excel Advanced. Experience with SAP Transactions and analysis a must.SIG competenciesWe are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization's goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization's goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is 'yes', come and join us.Our promise SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, trainings and coaching opportunities from senior team members. If you show skill and willingness to learn, we'll back you all the way.About SIGSIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but it's the passion and drive of our people that truly enable us to deliver better. Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.
