IT Technician

Job Description

Job Description

As IT support, provide services to manage, operate, sustain, and provide logistical and general support for Sigmatech IT systems. Meet all IT requirements for the entire life-cycle of each IT service to include steady-state day-to-day operations.

Specific duties :

• Perform client support IT duties. The purpose of a client support administrator is to provide a first-line customer support function to resolve basic IT-related issues for Sigmatech and customer users.
• Clearly communicate with Sigmatech IT administrators on all IT related issues.
• Support a small office setup including firewall, laptops, and teleconference equipment.
• Communicate with software vendors and maintain a log for all software utilized by the customers and Sigmatech.
• Create / maintain teleconference and operational guides for customer and Sigmatech staff.
• Test and evaluate new network hardware and software to determine compatibility with current systems.
• Provide consolidated help desk function / serve as customer IT focal point for customer support.
• Coordinate with internal and external agencies (i.e., third-party vendors, host base, and program management offices), to isolate faults, make repairs and restore service to customer systems, and report the status of problem resolution to the affected customer and maintaining a historical record of problem resolution.
• Technician shall be able to disconnect, move and connect equipment to networks; analyze, troubleshoot and resolve software, hardware and network anomalies; operate and maintain computer facilities, as well as all current IT system hardware and software and any new hardware and software specified by customers and Sigmatech and added to networks during the course of the contract. Flexible work schedules may be required to support course schedules and contingencies according to a mutually agreed upon schedule.
• Perform system technical support and troubleshooting.
• Meet with customers / users on a regular basis to learn about their organizational structures, unit missions and requirements to gain a better understanding of their needs; educate customers on the customer / Sigmatech processes and procedures.
• Other IT duties as assigned.
• Collaborate across multiple geographic areas with the ability to occasionally travel to other locations

Required Experience

Desired Experience

Required Education

Desired Education

In compliance with Colorado's Equal Pay for Equal Work Act, the salary range for this role is $45,000 to $65,000; however, Sigmatech considers several factors when extending an offer, including but not limited to, experience, education / training, key skills, location and often contractual requirements.

EEO employer, including veterans and individuals with disabilities.

Salary : $45,000 - $65,000