Partner Engagement Coordinator

Title: Partner Engagement Coordinator

Location: Omaha, NE (On-Site)

Department: Franchise Development

Reports to: Franchise Development Manager

Positions Supervised: None

Travel Required: Occasional as to attend annual convention and seminars, less than 10%

Compensation: $25/hour, Non-exempt, based on experience

Office Hours: Monday-Friday, 8am-5pm

Who We Are.

At Signal we make local ownership our strategy. We are the approachable global security brand, providing peace of mind to pursue passion in life for everyone who touches our brand. Our mission is to ensure our customers, owner-operators, and employees feel empowered in their communities and life.

We're your path forward, empowering you to become a subject matter expert supporting our network of customers and franchises who accelerate us into the future. As industry leaders, we invest in leading business technology and resources that free you to focus on developing your career. We're an opportunity to combine your passion to serve and your ambition to grow as you make a lasting investment in your future.

Your Role.

Signal is expandingand so is the interest from potential franchise owners. Were hiring a full-time Partner Engagement Coordinator to serve as the first point of contact for individuals exploring franchise ownership. This position is instrumental in helping our team manage lead volume, ensure timely follow-up, and create a strong first impression of the Signal brand.

This is not a cold calling role. Youll be connecting with individuals who have already expressed interestresponding to inbound inquiries and making warm outbound calls to keep the process moving forward. This role is rooted in customer service and communication and is ideal for someone who enjoys building relationships, staying organized, and supporting a larger mission.

What Youll Do in This Role.

Key Responsibilities:

• Serve as the first point of contact for inbound leadsvia phone, email, and form submissions
• Make warm outbound calls to recently generated leads to qualify interest and schedule next steps
• Answer questions and provide basic information about the Signal franchise opportunity
• Log interactions, update statuses, and track candidate progress
• Schedule discovery calls and assessments with senior members of the team
• Support basic follow-up communication, email sequences, and engagement workflows
• Flag strong leads and ensure smooth handoffs to the Franchise Development team
• Assist with weekly reporting and data hygiene efforts as needed

***This job description does not contain a comprehensive listing of activities, duties or responsibilities that are required of the position. Other duties, responsibilities and activities may change or be assigned at any time due to organizational needs.

What Success Looks Like:

• Timely and professional interactions that creates a positive candidate experience
• Consistent and clear documentation and lead tracking within the CRM
• Improved lead quality through higher engagement and more effective conversion

Qualifications/Knowledge:

• 12 years of experience in customer service, communications, or a related role
• Comfortable making phone calls and building rapport with potential candidates
• Detail-oriented and organized with the ability to manage multiple leads and timelines
• Familiarity with Microsoft Office apps and CRM platforms (HubSpot experience a plus)
• Reliable, positive, and eager to contribute to a fast-paced team
• Deeply passionate about our mission and can articulate why.
• Willing to contribute to a Championship Culture of teamwork, passion, and collaboration.

Skills/Abilities:

• Strong verbal and written communication skills
• Understand and uphold the policies and procedures established by Signal and its core values (Passion, Honesty & Integrity, Relationships, Serving and Learning)
• Must be able to pass a background check including Motor Vehicle Report
• Must be able to complete all physical requirements of the job with or without reasonable accommodation.

Whats in it For You?

• Competitive base pay, Quarterly Bonus Plan, and Long-term Incentive Plan
• Medical, dental, vision, FSA/HSA options, and employee assistance program covering employee and eligible dependents.
• 100% company paid life insurance, short-term disability, and long-term disability.
• 401k
• Paid Time Off and Holidays
• Career development assistance
• Tuition Assistance through Bellevue University
• Special recognition for employee birthdays and anniversaries
• Company-hosted celebrations

The Office Environment:

As part of the company, you can expect to work in a standard office setting where there is a positive team atmosphere. Our office is a collaborative space where cross-department projects are frequent. Occasional overtime may be required as business needs dictate. You will have exposure to moderate noise levels and on occasion outside weather conditions (walking between buildings, networking events).

Physical Demands:

Requires sitting and standing associated with a normal office environment. Manual dexterity needed for using a calculator, computer keyboard, and phone. This description is intended to provide only basic guidelines for meeting job expectations.

?Physical Demands key:

N (Not Applicable)Activity is not applicable to this occupation.

O (Occasionally)Occupation requires this activity up to 33% of the time (0 - 2.5 hrs./day)

F (Frequently)Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs./day)

C (Constantly)Occupation requires this activity more than 66% of the time (5.5 hrs./day)

O (Occasionally) Walk, Reach above head, Climb, Crawl, Squat, Kneel, Bend, Carry 11 lbs. or more, Push/pull 11 lbs. or more

F (Frequently) Stand, Sit, Handling/Finger dexterity, Reach outward, Carry 10 lbs. or less, Push/Pull 10 lbs. or less

Signal is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.