ASSISTANT BANK MANAGER

Job Title: Assistant Bank Manager

Reports to: Bank Manager

FLSA Status: Exempt

Statement of Hire:

At Signature Bank of Arkansas, we are committed to delivering memorable service beyond the customers expectation, to include both external and internal customers. We consistently demonstrate our values through teamwork, open communication, integrity, honesty and respect for others. Additionally, we will maintain a professional appearance through dress, conduct and an orderly work area.

A successful candidate will possess these qualities and be enthusiastic, professional and of high ethics. They will embrace our Mission, Vision and Values and actively contribute to our success.

Job Summary:

The position of Assistant Bank Manager supports the Bank Manager in the handling and oversight of retail banking functions. This individual actively performs all paying and receiving functions and may supervise the Retail Bankers. Further, this individual sells/sets up all types of deposit accounts and related services. In the Bank Managers absence, the Assistant Bank Manager provides any needed assistance with coordination of the overall market team. This position requires flexibility in his or her work schedule to ensure adequate retail coverage for the location.

Essential Duties & Responsibilities:

• Exhibit a sense of urgency to provide the finest customer service at all times and in all forms of verbal and written communication
• Display leadership by example while actively performing paying and receiving responsibilities.
• Handle vault teller responsibilities and assist with the process of ordering/shipping money
• Ensure the smooth and timely flow of work
• Assist with opening accounts and selling all deposit-related products/services;
• make referrals for other products to the appropriate Product Specialist
• Maintain appropriate cash levels; exercise diligence against potential fraud risks
• Maintain compliance with BSA and other regulations and with all bank policies and procedures
• Assist with a monthly audit of all cash drawers, vault, and ATM
• Work with the Bank Manager on security-related procedures such as testing of alarms and cameras
• Handle daily procedures regarding Instant Issue Debit Cards
• Assist customers with resolution of issues or complaints
• Maintain clean and neat appearance of retail work area
• Perform all other tasks requested as they relate to the Bank and its functions.

Supervisory Responsibilities:

This position, in the absence of the Bank Manager, will be responsible for making sure all daily teller and training related questions are answered; performing overrides; approve and place holds, large checks, wires, and cashiers checks; and placing Federal Protection calls when needed.

Compliance:

All Team Members are accountable for compliance with all laws, regulations and adherence to established internal controls and procedures when performing their job duties. Each Team Member is expected to be familiar with the legal and regulatory requirements and internal controls affecting his or her job responsibilities. It is the affirmative duty of each Team Member to carry out these responsibilities at all times in a manner that complies with all applicable legal and regulatory requirements and internal controls. All Team Members shall be responsible for communicating upward, problems in operations, noncompliance with the code of conduct, or other policy violations or illegal actions. Team Members must participate in required training on pertinent compliance laws and regulations as required by Signature Bank of Arkansas.

All Team Members will be committed to maintaining a high level of compliance with the Bank Secrecy Act and Anti Money Laundering, USA PATRIOT Act and Financial Recordkeeping regulations recognizing that all three acts are important tools in federal efforts to combat organized crime, terrorism and drug trafficking.

Education / Experience:

• High school diploma or general education degree required; additional post-secondary education, training courses, or college degree in finance/business highly desirable
• 3-5 years banking experience preferred; minimum of 2 years teller experience required

Skills / Knowledge / Abilities:

• Ability to effectively communicate courteously and professionally in English (both written and oral) with customers and team members.
• Ability to handle cash transactions accurately and efficiently.
• Ability to project friendly, courteous, and professional image.
• Effective listening skills.
• Sound reasoning and judgment skills with the ability to problem solve and make proper decisions.
• Ability to maintain confidentiality.
• Ability to utilize all necessary software applications as well as Microsoft Office
• Good interpersonal communication skills to effectively relate to all levels of the bank staff and customers.

Working Conditions / Environment / Potential Hazards:

• General office environment
• May be necessary to work extended hours
• Periodic travel
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:

• Able to sit or stand for an extended period of time
• Able to lift up to 50 pounds
• Use of fine motor skills