IT Systems Support Specialist

Signers National is a leading insurance platform that provides a range of brokerage and underwriting services to organizations of all sizes. Starting in 2008 as a small retail broker focused on nonprofit & human service organizations, Signers has since expanded its portfolio to include commercial real estate and transportation. Signers is a socially conscious organization boasting an amazing culture of relentless grit and continuous improvement. We go to work every day to positively affect people's lives, and we strive to do the same for our employees.

Job Responsibilities

• Provide top-tier customer service and technical support in person and through the Help Desk by responding to, following up on, and resolving user requests promptly.
• Maintain and manage network devices, hardware, computers, and the VOIP phone system, ensuring systems are updated and configured properly.
• Develop and refine IT processes and procedures to enhance the company’s knowledge base and improve efficiency.
• Oversee IT aspects of employee onboarding, including system setups, access configurations, and application-based support.
• Support Mergers & Acquisitions (M&A) IT integrations, including email setups, phone systems, and equipment configurations.
• Remain adaptable and flexible to evolving IT projects, responsibilities, and business needs.
• Ensure compliance with quarterly KPIs, including:

First response time to tickets:

• Completion of tickets within SLA timeframe: 94%

• Quarterly audits of logins/users in IT systems

• On-time completion of M&A responsibilities: 90%
  

Qualifications

• Bachelor’s degree in IT or a related field (relevant experience considered).
• 3-5 years of experience in a Help Desk or technical support role.
• Availability for in-office support 4-5 days per week.
• Strong customer service and communication skills, with a team-oriented mindset.
• Proficiency in technical troubleshooting and attention to detail.
• Experience with:

• Microsoft Office Suite (Outlook, Teams, Excel, Word, PowerPoint)

• O365 Admin portal, SharePoint, Azure, and process documentation

• Network troubleshooting (experience with Fortinet preferred)

• Windows OS, macOS, Android OS, and iOS

• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
  

Signers is a proud Equal Opportunity Employer. Signers is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Signers will not tolerate discrimination or harassment based on any of these characteristics. We believe that variety in experience makes us stronger as individuals, as communities, and as a company. Fostering an environment where all employees feel empowered to bring their authentic self to work is our priority