What are the responsibilities and job description for the Service Coordinator, Cooper Lighting Solutions - Ephesus position at Signify?
We are
Cooper Lighting Solutions. We build forward-thinking lighting solutions that make people’s lives safer, while making buildings, homes and cities smarter and more sustainable. We deliver an industry-leading portfolio of indoor and outdoor lighting, lighting controls and smart lighting systems.
Cooper Lighting Solutions is a business unit of Signify, the world leader in lighting. Together we have a shared purpose to unlock the extraordinary potential of light for brighter lives and a better world. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, we’re transforming our industry.
Your opportunity
We’re looking for a Service Coordinator to join our Service Delivery Team in Syracuse, NY.
As a Service Coordinator, you are right at the heart of our business. This function is fundamental to driving customers long-term customer relationships and loyalty. You understand the end-user requirements and needs and work in cross-functional teams to deliver upon expectations. You work closely with colleagues from engineering, quality, project management, sales, and manufacturing. You bring it all together and help us service our customers throughout their system warranty period. We’re greater together through peer learning in our globally diverse team, with different backgrounds and nationalities
We’re on the lookout for forward-thinking innovators with a passion for sustainability. If you match this description, get in touch!
What you’ll do
The Service Coordinator will be responsible for managing post-sale customer experience-related activities. Building partnerships and good relationships with clients is a must to be successful in this role.
In this function, you will maintain year-round contact with clients and manage their service delivery tasks ensuring each client is given the necessary service and follow-up.
Identify opportunities for efficiency within our service delivery model, maintain an analytical database, and provide business strategy recommendations.
Maintain communication with customers upon claim receipt and guide them through the service delivery process to resolution.
What you’ll need
Bachelor’s Degree from an accredited institution
Minimum of two (2) years experience in sales or customer support
Minimum of two (2) years experience with Microsoft Office (i.e. Word, Excel, PowerPoint, Adobe), SAP.
Experience with lighting controls, luminaire, and/or electrical products
Must have a strong work ethic, flexibility, and a desire to actively contribute to the group’s success
Must be authorized to work in the United States without company sponsorship now or in the future
What you’ll get in return…
We’re offering multiple opportunities for career development, like mentoring, coaching and stretch assignments, with strong international exposure for dynamic profiles. You have the chance to learn every day, acquire new skills and perspectives through customized online programs, and on-the-job experiences.
See #SignifyLife through the eyes of our employees!
Who we are
Signify is the world leader in lighting. We provide professional customers and consumers with quality, energy-efficient LED lighting. And our lights, when connected, bring data to devices, apps and people – redefining what light can do and how you use it. Today, our innovations, such as LiFi – internet connectivity through light – and UV-C, solar and horticultural lighting, contribute to a safer, smarter, more sustainable world.
We’re operating in 74 countries with 32,000 people worldwide
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