Director of Sales Operations

Company Description

Silfab Solar is the largest automated Solar manufacturing facility in North America. We are an international leader in the development, manufacturing, distribution, and innovation of ultra-high efficiency PV modules, operating with Just-In-Time manufacturing and leveraging over 35 years of Solar experience. Our state-of-the-art facilities located in Toronto, Canada and in Bellingham, Washington have helped pioneer smart module technology and innovative process to produce superior reliability and performance specifically designed for North American market.

Job Description

Summary of Position

The Director Sales Operations (DSO) manages support functions essential to sales force productivity.  These include planning, reporting, quota setting and management, sales process optimization, sales job design, sales training, sales program implementation, sales compensation design and administration, and recruiting and selection of sales force talent. The DSO is responsible for the overall productivity and effectiveness of the assigned sales organization.  Reporting to the Head of Sales and Marketing, the DSO also works closely with internal and external stakeholders to ensure the appropriate objectives and priorities are enabled within the sales organization supported.  

Essential Duties and Responsibilities

• Coordinates sales forecasting, planning, and budgeting processes used within the sales organization.
• Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts.
• As needed, coordinates planning activities with other functions and stakeholders within the firm.
• Supports the equitable assignment of sales force quotas and ensures quotas are optimally allocated to all sales channels and resources.  
• Works to ensure all sales organization objectives are assigned in a timely fashion.
• Proactively identifies opportunities for sales process improvement.
• Works closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
• Assists sales management in understanding process bottlenecks and inconsistencies. Facilitates an organization of continuous process improvement.  
• Monitors the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization.
• Recommends revisions to existing reports or assists in the development of new reporting tools as needed.
• Implements enabling technologies, including CRM, to field sales teams.
• Monitors the assigned sales organization’s compliance with required standards for maintaining CRM data. 

Qualifications

Skills  

• Excellent communication and interpersonal skills to build strong relationships with internal teams and external partners. 
• Excellent organizational skills.
• Must have experience with Business Central, Salesforce, and Excel.

Traits  

• Strong understanding of the solar panel market, including customer preferences, industry trends, and regulatory landscape. 
• Analytical mindset to assess market data, identify opportunities, and make data-driven decisions. 
• Proactive and result-driven approach, with the ability to thrive in a fast-paced and competitive environment. 
• Passion for renewable energy and sustainability. 

Education and/or Experience  

• Bachelor's degree in Business, Marketing, related field, or equivalent work experience MBA is preferred. 
• Proven track record of success in business development, sales, or related roles within the solar industry. 
• Demonstrated experience in establishing and maintaining strategic partnerships. 
• Leadership and team management experience to motivate and guide business development teams. 

Additional Information

Compensation and Benefits

• Competitive Market Wages
• Paid Time Off (vacation, sick, and holiday) 
• 401(k) Retirement Plan
• Medical/Dental/Vision Insurance Plans
• Health Savings Account option
• Supplemental/Voluntary Insurance Plans
• Employee Assistance Program
• Tuition Reimbursement Program 
• Employee Recognition Programs
• Employee PV Panel Purchase Program

All your information will be kept confidential according to EEO guidelines.