What are the responsibilities and job description for the Help Desk Support Specialist position at Silgan Containers Manufacturing Corporation?
Stability. Innovation.We are Silgan.
Now hiring for a Help Desk Support Specialist in Union, MO
What we offer:
- Fair and competitive salary.
- A stable, reliable, and environmentally conscious company.
- Continuing education with opportunities for advancement.
- A comprehensive benefits package, including medical, dental, vision, and life insurance.
- 401k retirement savings plan.
- Paid time off.
- Paid holidays.
- Add on benefits include pet insurance, telemedicine, and specialty programs to treat diabetes, hypertension, and more.
What you'll do:
- Provide Level I and II support remotely via phone, using remote tools or onsite
- Troubleshoot software and hardware failures
- Setup HP desktops, laptops, thin clients, and Microsoft Surface Pro units
- Install hardware and peripheral components like docking stations, printers, keyboards, and monitors
- Load software packages such as networking components, operating systems, and office applications
- Prioritize and work on service desk tickets in the internal ticketing system
- Accountable for being part of an ongoing after-hours on-call rotation
- Develop and conduct various training and instruction for end users on OS and other applications
- Assist users in maximizing the use of computing systems
- Past retail and customer service a plus!
- 5 to 10 percent travel is a possibility
We need you to have:
- Associates Degree
- 2 plus years of hands on technical experience
- In lieu of a degree, 4 plus years of hands on technical experience required
- Experience troubleshooting Microsoft Office, Active Directory Administration, and Virtualization Technologies
- Solid knowledge of Networking, Ethernet Cabling, TCP/IP, and DNS
- Experience troubleshooting Adobe, Standard and Professional software experience
Who We Are:
- America's largest metal food packaging producer.
- A company that strives toward sustainability by reducing our carbon footprint, selecting like-minded suppliers, and providing recyclable products.
- Silgan Containers has set sustainability targets through 2030 to source more renewable energy, reduce greenhouse gas emissions, and divert our waste from landfills to foster environmental stewardship.
#MON
Silgan is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, or the presence of a disability, which would not prevent the performance of essential job duties with, or without reasonable accommodation of any other protective status.
Silgan is a drug-free workplace.
EEO/M/W/Vet/Disability
