What are the responsibilities and job description for the Overnight Front Office Agent position at Silverado Resort?
SALARY RANGE: $23.00-$24.00 per hour. The Overnight Front Office Agent is responsible for reconciling all resort cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions.
Essential Functions
- Must adhere to the company’s Service culture – 4 Keys to creating guests for life.
- Must actively participate in team member referral program and be a Talent Ambassador for Silverado Resort.
- Must participate in all resort required meetings and trainings.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform/business attire and nametag.
- Must have thorough knowledge of HMS.
- Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.).
- Audit and reconcile financial and statistical reports.
- Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to resort standards.
- Prepare and distribute month-end reports.
- Audit and reconcile all Front Desk and Food & Beverage Cashier’s work.
- Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
- Prioritize job functions in order to meet deadlines.
- Ensure accuracy of all numbers reported including statistics.
- Input and update financial information into corporate communications network.
- Perform daily, weekly, monthly, and annual data processing system functions as required.
- Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.
- Ensure overall guest satisfaction.
- Handle guest requests in a prompt, professional manner.
- Abide by all resort policies and safety rules.
- Perform other duties as requested by management.
Qualifications
- Guest Service Experience required.
- Proficiency in Microsoft Office applications is preferred.
Working Conditions and Schedule
- Must be able to stay awake through the overnight shift and hours may vary.
- Weekend and holiday availability is required as well as flexibility with work schedule.
- The scope of the position may sometimes require a work week over 40 hours, including nights, weekends, and holidays.
- Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Frequently standing up behind the desk and front office areas.
- Using a keyboard and mouse to operate various systems and emails.
Salary : $23 - $24
