Back Office Coordinator - Medical Assistant

SIMEDHealth is currently looking for a Back Office Coordinator to join us in our Ocala, FL offices.  

The Back Office Coordinator (OC) is a working supervisor that provides clinical and administrative support to the physicians, mid-level providers and support staff members. The OC serves as a role model for clinical staff and promotes teamwork, integrity, and continuous practice improvement. The OC supervises all patient services functions and strives to maintain exemplary service and satisfaction standards at all times. The OC is also responsible for compliance with all OSHA/CLIA and HIPAA regulations, and ensuring completion of all duties vital to business operations. The OC is a highly visible "go to" person that is always responsible for creating a positive impression with staff, patients, family members, and other visitors to the office. The OC ensures that patients receive clinical care such as vital signs, assisting MD’s with procedures, and other patient care duties.  Insurance & authorization information must be gathered in a timely and accurate fashion.  The MA must do his/her position while remembering Customer Service, safety and professionalism are key components of this position.

Qualified candidates will have:

• High School Diploma REQUIRED
• AA Degree or higher PREFERRED
• Proficiency in communication and be well organized REQUIRED
• Demonstrate extreme proficiency with customer service, communication and creativity REQUIRED
• 2-5 years in a supervisory capacity PREFERRED
• 3-5 years previous health care experience PREFERRED
• Experience in Intergy or similar EMR system PREFERRED

The following are some of the duties which may be required of you as an Office Coordinator:

• Assist with managerial functions as assigned
• Collaborate with front and back office staff to maintain a consistent patient flow
• Train, coordinate and orient new staff members
• Shall be trained to fill in and be able perform all the functions of the positions you are supervising
• Shall schedule appointments when necessary
• Coordinate schedules, staff time off, work flow, physician call schedules and delegate assignments
• Monitor staff hours, sign off on time cards 
• Ensure compliance with OSHA/CLIA/HIPAA and provide training as needed
• Oversee supply ordering and drug samples
• Delegate duties as appropriate
• Review charts to ensure that all appropriate documentation is present  
• Ensure copies of reports, diagnostic test results, etc. are available in the chart if needed
• Room patients; obtain full set of accurate vital signs and document in chart or EHR (Obtain vital signs such as height, weight and temperature; past medical history (or changes) and review meds / document meds from outside sources)
• Call in medication refills after prior approval from the physician
• Administer medications as ordered by provider (e.g. injections, oral and topical) for which you are qualified and instructed. Pull all new diagnostic and lab results daily and gives to physician for review
• Assist/perform all necessary patient procedures for which you are qualified. May perform EKGs, spirometry testing, dressings and wound care depending on practice make up
• Check samples for expiration dates monthly and properly discard outdated medications
• Triage and screen telephone calls and retrieve voice mail messages promptly; inform physician of all patient communications after pulling patient chart.  All communications is to be documented in patient chart / EMR
• Keep work area clean and safe and properly dispose of all sharps containers and biohazard waste for each room
• Print daily schedules for physician or provider; notify them of changes in schedule the night before clinic
• Assist patients with forms and paperwork as needed
• Prepare insurance forms, as needed, for physician's signature
• Assisting with patient referrals and/or authorizations for surgical procedures or other procedures as needed
• Keep exam rooms clean and ensure patient rooms are neat and stocked. Notify manager of any supplies needed
• Assist with the ordering of medical supplies
• Taking & relaying messages for nursing staff and doctors.  Respond to patient calls as appropriate    
• Ensure referral forms and documents for patients are stocked at front desk or in exam rooms at all times
• Sending correspondences to patients, physicians or staff as needed
• Draw blood and obtain urine samples and prepare for pick up
• Enter labs into EHR and prepare for transport
• Document EHR as needed
• Will work as a team with the other medical assistants
• Will cover other MA’s for lunch and when they are out of the office. Including returning patient calls and refilling medications
• Observing patient and staff safety policies & procedures

SIMEDHealth offers a diverse and complete benefits package including health, life, dental, vision, 401(k), profit sharing, paid time off, paid holidays, wellness discounts and more.

SIMEDHealth is an equal opportunity employer. To learn more about SIMEDHealth, please visit SIMEDHealth.com/jobs.