Member Service Representative / Teller

Who is Simplicity Credit Union?

We are today, and we’ve always been, a team of passionate Credit Union believers who work together to help our friends and neighbors realize their dreams. From the latest tech to keep our members in the know, wherever they may be, to an innovative branch experience, we’re focused on giving people what they need, when they need it. And what you see is not all you get. The Simplicity Team supports our member experience with a culture of collaboration and creativity, a focus on the things that mean the most to us, and a healthy dose of wackiness to bring it all together. Most importantly, we love turning new friends into members of the Simplicity Family and seeing where we can go together!

Position Summary

The primary function of a Member Service Representative (MSR) is to provide a positive and friendly atmosphere for our members while conducting basic teller transactions. In addition, this position will provide exceptional service by resolving problems, and answering questions covering the entire spectrum of the Credit Union’s products and services as well as provide sales through service to improve the members’ financial lives.

This position is part of our front-line Service Team and always projects a positive and friendly image for the credit union through interactions with members and co-workers. This is a full-time position M-F during business hours at our Stevens Point Branch.

• Provide basic teller services to members in person, in the drive-thru, night drop, and mail.
• These services include cashing checks, accepting deposits and withdrawals, processing loan payments, making transfers, resetting member Personal Identification Number (PIN), issuing and redeeming share certificates (CD’s), processing check re-orders, member name changes, adding beneficiaries, issuing debit cards, and online banking set-up and inquires.
• Seek out opportunities to enhance the members’ experience by recognizing and presenting additional services that would improve the members’ financial lives, providing sales through service.
• Process wire transfers, minor option change requests, and open savers sweepstakes.
• Process all transactions with a commitment to accuracy.
• Reinforce continuous collaboration and respectful communication between all departments by promoting strong, positive, and productive working relationships through the commitment to the company’s core values, vision and mission statements.

Competencies

• High school education or GED and 6 months to 2 years of customer service experience required.
• Sales experience preferred.
• Excellent communication skills.
• A high degree of mental concentration to interpret and act upon a wide range of situations, even under pressure.
• A high level of accuracy and attention to detail.
• Must be friendly and able to represent the credit union in a professional and positive manner.
• Able to remain calm and patient in stressful situations.
• Service-oriented; a team player.

Professionalism/Attitude:

• Believes in own capabilities and knowledge to affect positive outcomes and even succeed where others may not and demonstrates that attitude in performing day-to-day activities.
• Self-motivated by the desire to accomplish goals and have exceptional performance; very open to receiving constructive feedback.
• Understands that change is necessary to evolve as a person and an organization, and reflects that in the context of daily work, handling change without becoming disengaged.
• Displays an on-going commitment to learning and self-improvement in areas that are job and/or organization relevant.

~No candidate will meet all of these desired qualifications. If your experience looks a little different from what we've identified and you feel you can bring value to the role, we'd love to learn more about you!~

If this describes you and you are looking for a great opportunity to join a growing team, let's talk!

What we offer:

Pay: $16.50 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Job Type: Full-time

Pay: $16.50 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) 6% Match
• 401(k) matching
• AD&D insurance
• Bereavement leave
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid orientation
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance
• Volunteer time off

Schedule:

• Day shift
• Monday to Friday
• No weekends

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $17 - $18