What are the responsibilities and job description for the Call Center Representative position at Sintra Technologies?
Customer Service Representative
Austin, TX 78727
6 months (with possibility of extension upon good performance)
Working Hours: Must be available for any 8 hours shift from 7am to 7pm CT
Client is unable to accommodate schedule change requests during the first 90-days.
100% attendance during draining required.
Training: 90-day training program (100% required, can't have time off)
Responsibilities:
This role provides unbiased assistance to Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions.
Assists with problem resolution, as needed.
Responds to phone inquiries in a prompt, courteous and concise manner.
Documents all encounters in clear and concise online logs.
Transfers callers to other Call Center units as needed.
Meets individual performance standards.
Performs other duties as may be assigned by management.
Attains and maintains strict required attendance and performance metrics.
Required Skills:
Understands attendance is an essential part of the job and monitored daily
Strong Multi-tasking skills
Microsoft Office with a highlight of strong Excel skills
Typing speed: 30 WPM
Nice to Have Skills to Stand Out:
Prior Call Center experience
Prior Medical experience
OnBase experience (will be taught during training
Job Type: Contract
Pay: From $20.00 per hour
Shift:
- Morning shift
Work Location: On the road
Salary : $20
