What are the responsibilities and job description for the Internal Case Manager position at SIRS?
Duties include: Case management and the supervision, training, and support of assigned personnel. Individual provides technical support, resources and serves as a communication link to key stakeholders and other internal teams. Must be flexible and available to assist with emergent situations and possible coverage needs as part of an on-call rotation.
The requirements below are intended to advise applicants of the essential functions and should not be construed as all-inclusive. To be qualified for a particular position, an individual must be able to perform the functions unaided or with the assistance of a reasonable accommodation. This listing does not constitute a contract and SIRS reserves the right to change or reassign job duties or combine positions at any time.
Essential Functions
Team Support & Development
- Ensure Master Schedule is in place for all incoming and existing clients.
- Assure that all initial and ongoing training is completed for all staff.
- Facilitate conflict resolution among team members when appropriate, notifying VP if necessary.
- Facilitate evaluations for assigned staff.
- Assist the HR Department with recruitment and onboarding of personnel in the role of Hiring Coordinator.
- Conduct regular caseload analysis to ensure adequate staffing to meet client needs.
- Update personnel data and changes for all direct reports through agency data systems.
- Addresses performance issues with team members and consults with VP of Community Services when disciplinary action is needed according to SIRS Disciplinary Procedures and Performance Appraisal & Documentation Manual.
- After consultation and approval with the HR Director, implement appropriate termination procedures.
- Ensure team has systems in place to monitor client outcomes, quality of services, required documentation, and other regulatory requirements.
- Assure communication, consistency of service delivery, and proper training is completed.
- Operate as RCS Resource and support per scheduled rotation.
Case Management
- Coordinate activities to ensure that housing, community access, medical, and social wants and needs of the client are reflected in the design of their services.
- Monitor service activities to assure that they adequately reflect identified goals within the individual plans.
- Develop and update high risk, seizure management, and dining plans as well as monthly/quarterly summaries.
- Audit plans of persons served for conformity to CARF standards, person-centered philosophy, and completeness.
- Assist and ensure completion of Quality Assurance reviews, written Corrective Action Plans, and ensure necessary corrective actions have been taken by responsible person(s) by the target date.
- Provide feedback to team on best practices.
- Attend all annual and quarterly meetings as required.
- Communicate regularly with all Case Managers, Behavior Specialists, and other service providers as well as the Parent/Guardians, Individuals Served, and Team Members providing services.
- Assure all behavioral and required state and reports are sent in a timely fashion.
Financial Management
- Review progress notes and monthly summaries to ensure all activities billed are allowable according to the ISP and state service definitions are followed.
- Review budget and plan changes. Make appropriate changes to schedules, Case Analysis, CASPer, and other tools that reflect client services.
- Review and complete approval of time and mileage sheets for accuracy.
- Monitor staffing and overtime. Implement approval system if determined to be excessive.
File Management
- Maintain permanent file at the office for all clients directly assigned to you, and assure all documents are in file and up to date.
- Conduct file reviews to ensure recordkeeping and filing systems are in compliance with CARF and SIRS standards.
- Develop all Outcome/Goal/Strategy and tracking forms as determined appropriate by the ISP team.
- Ensure that all data in CASPer is entered and updated.
Record Keeping and Reporting
- Implement a system for gathering program evaluation information from all team members.
- Assist in continued development and refinement of client services software.
- Collect and disseminates information as requested by management.
Public Relations
- Ensures that marketing presentations to potential customers are assigned according to team’s operational procedure.
- Collects and compiles information about the results of team marketing presentations.
- Sits on planning sessions as requested.
JOB QUALIFICATIONS
Education and Experience:
Bachelor’s degree is preferred.
Experience in direct service to individuals with disabilities and supervisory experience preferred.
Requirements:
Demonstrated Leadership Ability, Knowledge of Team Dynamics, Conflict Management, Planning, Personal Time Management, and Organizational Skills, Effective Verbal and Written Communication Skills, r eliable transportation, valid driver’s license, proof of insurance.
Certifications:
CPR/First Aid prior to 1 st active day on the job.
MANDT Training Certification - SIRS will provide training
Physical Requirements:
Frequent (34%-66% of time). Medium-lifting 50 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 25 lbs. Ability to exert sufficient grip to pick up a 12 oz. can of soft drink. Work while standing, walking, and in seated position.
Must have flexible schedule to meet needs of clients. Must be able to travel to Spencer/Dubois.
SIRS, Inc. is a qualifying organization under the federal Public Service Loan Forgiveness program.
EOE
Monday-Friday, 8a-4; Some weekends as needed. Must have flexible schedule to meet needs of clients.
