Tier-1 IT Support Technician

About SITE Technologies:

At SITE Technologies, we’re on a mission to revolutionize facility management with cutting-edge AI solutions that empower enterprise customers to operate more efficiently. Founded in 2018 in Chicago, we’ve grown rapidly—especially after our Series A funding in 2023—and we’re just getting started!

We embrace a hybrid work culture, with our team collaborating in-office two days per week and working remotely the other three. We believe in innovation, teamwork, and having fun along the way. Twice a year, we bring the entire team together for on-site events that foster collaboration and connection.

Our Core Values define how our team shows up every day:

-Solve Impossible Problems

-Embrace Empathy & Integrity

-Own Your Outcome

-Do The Best Work Of Our Lives

-Together We Thrive

If you're looking to be part of a fast-growing, forward-thinking team where your work makes an impact, come join us!

We are seeking an experienced Tier-1 IT Support Technician who is looking to grow in their career. Ideal candidate will have a strong background in Apple Product support, Jamf MDM, and Google Workspace. The candidate should have experience troubleshooting and maintaining Apple hardware and SaaS applications in a fast-paced environment.

Requirements

• Provide Tier 1/Tier2 technical support for Mac users, diagnosing and resolving hardware, software, and network-related issues.
• Monitor IT service tickets, ensuring timely resolution and excellent customer service.
• Deploy, configure, and manage Mac devices using Jamf Pro and Apple Business Manager.
• Deploy and manage Windows devices using NinjaRMM.
• Administer and troubleshoot Google Workspace services, including Gmail, Drive, Calendar, and security policies.
• Support end-users with software installations, updates, and troubleshooting, including applications such as Microsoft Office, Adobe Creative Suite, and Zoom.
• Assist in managing user accounts, permissions, and access controls through Jamf and Google Workspace.
• Provide technical assistance for printers, peripherals, and mobile device management.
• Document IT support procedures, FAQs, and knowledge base articles to improve self-service support.
• Collaborate with other IT team members on larger projects, including hardware refreshes, security implementations, and process automation.

Qualifications & Skills:

• Excellent communication and customer service skills, with a proactive approach to problem-solving.
• 2 years of experience in IT support, with a focus on macOS environments.
• Ability to independently solve issues across multiple Operating Systems.
• Proficiency in Jamf Pro for managing Mac devices (deployment, configuration, and security enforcement).
• Experience administering Google Workspace (Gmail, Drive, Calendar, Groups, etc.).
• Strong troubleshooting skills for hardware, software, and network connectivity issues.
• Familiarity with Apple Business Manager, MDM solutions, and enterprise security practices.
• Knowledge of basic networking concepts (DNS, DHCP, VPN, Wi-Fi troubleshooting).
• Ability to work independently and as part of a team in a dynamic environment.
• Experience with ticketing systems (Jira) is a plus.
• Certifications such as Jamf Certified Associate/Tech, ACSP (Apple Certified Support Professional), or Comptia Certifications are preferred but not required.

What we have to offer:

-This position is based in our Chicago Office location with a 2-day-in-office/3 days remote work

schedule.

-A competitive salary plus the opportunity to participate in SITE’s stock options plan.

-Generous paid vacation and separate sick time banks.

-Ten (10) Company holidays off plus two (2) floating holidays.

-Two (2) paid days to do volunteer work.

-Paid parental leave benefits available after ninety (90) days of employment.

-Employee health, dental, vision, life and short-term disability coverage at no cost available on the first of the month after your hire date.

-401K plan with a 4% employer safe harbor contribution.

-A strong workplace culture with a smart, collaborative team.