What are the responsibilities and job description for the Resort Front Desk Agent position at Six Flags Great Adventure?
Job Description
Job Description
The Front Desk Agent is responsible for checking guests in and out of the hotel and providing exceptional service throughout the guests’ stay. Giving clear communication and assistance to all guest while upholding the Six Flags Standards of guest service.
Job Duties & Responsibilities :
- Courteously welcome all guests and provide excellent service to ensure guest satisfaction.
- Adhere to house rules, departmental policies, and safety standards.
- Communicate clearly with guests and management.
- Respond to or channel any guest requests / complaints to the department or proper manager.
- Handle guest billing in a responsible and professional manner.
- Use problem-solving skills to professionally handle any guest issue, question, or concern.
- Communicate with other departments to address requests and concerns from guests.
- Provide details and property information for guests stay prior to their arrival.
- Operate the Front Desk property management system to make reservations, review stay details, and billing information.
- Check-in guests into the computer, establishes credit and give the guest accurate information.
- Proper creation and distribution of room keys and staff keys.
- Handle phone calls from both in-house guests and public calls.
- Ensure transportation needs are being met for shuttling and check in & outs.
Qualifications :
Physical Demands :
Estimated start date is end of February or early March.
Note : This job description is not intended to be all inclusive. Associates may perform other related duties as required, meeting the on-going needs of the company.
Six Flags Entertainment Corporation is North America’s largest regional amusement-resort operator with 27 amusement parks, 15 water parks and nine resort properties across 17 states in the U.S., Canada and Mexico. Focused on its purpose of making people happy, Six Flags provides fun, immersive and memorable experiences to millions of guests every year with world-class coasters, themed rides, thrilling water parks, resorts and a portfolio of beloved intellectual property such as Looney Tunes®, DC Comics® and PEANUTS®.
What's in it for you?
Other Functions : All other duties assigned or necessary to support the park as a whole. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate.
Six Flags is an Equal Opportunity Employer and supports a Drug Free Work Place.
