What are the responsibilities and job description for the Help Desk Support position at SKY BLUE PROMOTIONS?
We are looking for a talented and dedicated Help Desk Support professional to join our team! As a Help Desk Support team member, you will be the first point of contact for customers seeking technical assistance. Your role as a Help Desk Support professional will involve diagnosing issues, providing solutions, and ensuring that customers have a smooth experience.
As a Help Desk Support, you’ll be solving problems, providing technical guidance, and helping customers navigate through various technical issues. Whether it's over the phone, email, or chat, you’ll be the person they rely on to get them back on track!
Key Responsibilities of a Help Desk Support
- Provide technical support and assistance to users, answering their calls, emails, or messages.
- Troubleshoot and resolve technical issues related to software, hardware, or network connectivity as a dedicated Help Desk Support professional.
- Document and manage support tickets to track issues and resolutions in the ticketing system.
- Guide users through common technical problems and offer clear solutions as a patient and skilled Help Desk Support.
- Install, configure, and maintain software, hardware, and other technical systems as needed by a proactive Help Desk Support.
- Collaborate with other technical teams for escalations, ensuring all issues are handled promptly.
- Communicate with customers and provide status updates, ensuring high customer satisfaction as an attentive Help Desk Support professional.
Job Type: Full-time
Pay: $19.50 - $21.92 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $20 - $22
