What are the responsibilities and job description for the Client Service Associate position at SM Communications?
As an emerging front-runner in the marketing industry, we are dedicated to helping our clients establish, build, and manage their local market presence for specialized products and services. Through competitive and progressive campaigns managed by innovative and motivated Client Service Associate, we aim to expand our client’s vision and impact of the brand through continuous customer engagement and elevation of the brand experience. Our firm strives to continually improve every aspect of the company and use cutting-edge sales tactics and processes to delight our customers and rapidly increase revenues for our clients and the firm.
The Client Service Associate develops a dynamic relationship and supports a variety of teams throughout the organization. A best-fit candidate should be competitive, collected, professional, and comfortable with all modes of communication. This position offers competitive pay and benefits as well as strong opportunities for growth. The Client Service Associate role requires a problem-solving mindset, as well as flexibility to be assigned to different territories according to the company's clients’ needs. The Client Service Associate will also act as a bridge between clients and consumers to ensure both needs are met. The role requires an entrepreneurial, problem-solving mindset and strong communication skills.
Client Service Associate Responsibilities:
- Responsible for overseeing all aspects of the customer experience and guiding new customers through purchasing new products and services
- Attend training for new product offerings and become an expert in all product knowledge and compliance standards
- Set objectives, plan, organize, and coordinate with team members to meet objectives and goals for marketing campaigns
- Assist sales consultants in the marketing and membership process whenever needed
- Enhance the customer experience through new ideas and approaches for marketing and branding programs
Client Service Associate Requirements/Desired Skills and Qualifications:
- 1 to 3 years of experience in marketing and/ or customer-facing environments
- A love for high-quality client experiences and customer engagement
- Proficient communication ability in demanding situations
- Analytical mind, while creatively flexible
- Passion for unique marketing and sales strategies
- Flexibility in a fast-moving, constantly changing environments
- An unwavering desire for continued improvement and experimentation
Job Type: Full-time
Pay: $46,000.00 - $56,000.00 per year
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Harrisburg, PA: Relocate before starting work (Required)
Work Location: In person
Salary : $46,000 - $56,000
