What are the responsibilities and job description for the Client Service Representative position at SM Communications?
SM Communications, a leader in business consulting, is seeking a Client Service Representative to join our forward-thinking team in Pennsylvania. As a company that thrives on teamwork, innovation, and success, we are committed to helping our clients achieve their goals through cutting-edge marketing, sales, and talent development strategies.
If you're passionate about customer service and want to be part of a team that values growth and results, we want to hear from you! At SM Communications, we believe in empowering our employees just as much as we do our clients. Take the next step in your career with us today!
Client Service Representative Responsibilities:
- Serve as the primary point of contact for clients, providing exceptional customer service and support
- Build and maintain strong, long-lasting client relationships through effective communication and problem-solving
- Collaborate with the client service representative team to ensure clients’ needs are met and deliverables are executed on time
- Assist in the development and implementation of customized business strategies for clients
- Address client inquiries and resolve issues in a timely and professional manner
- Track client interactions and provide regular updates on project progress and outcomes
- Identify opportunities for additional services and solutions that can benefit clients
- Support the onboarding of new clients and guide them through the initial setup process
Qualifications:
- A bachelor’s degree in Business, Marketing, Communications, or a related field (or equivalent work experience) is highly desirable
- 1-2 years of experience in client service, account management, or a related role.
- Strong communication skills, both written and verbal
- Ability to manage multiple tasks and priorities in a fast-paced, team-oriented environment
- Exceptional problem-solving skills and attention to detail
- Self-motivated with a positive attitude and eagerness to learn
Job Type: Full-time
Pay: $47,000.00 - $57,000.00 per year
Compensation Package:
- Bonus opportunities
- Performance bonus
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $47,000 - $57,000
