Front Desk

Job Title: Front Desk
Department: Operations
Reports to: Dental Practice Manager
FLSA Status: Non-Exempt
Compensation Information: $20.00 - $25.00 per hour DOE.
Benefits:

• PTO: 1.54 hours accrued for every 40 hours worked
• Sick Leave: 1 hour earned for every 30 hours worked maxing at 40 hours
• Health, Vision, and Dental Insurance (Single and Family)
• Life Insurance
• 401(K)

Company Overview
Smart Arches Dental Implant Centers have been created by doctors to improve the lives of the patients who entrust us with their care. We have taken the "corporate feel" that exists with big dental implant clinics and become hyper-focused on patient experience and care to drive our company. If you are passionate about helping people start over and strengthen their confidence, then Smart Arches Dental Implant Centers is a great place to call your home. Everyone involved wants to make a positive impact with the work and efforts we give—this is how we can truly make a difference. If this speaks to you, we look forward to hearing from you.

Position Summary
The Front Desk Representative plays a vital role in creating a welcoming and professional environment for patients while ensuring the smooth operation of daily administrative tasks. This position serves as the first point of contact for patients, providing exceptional customer service, managing appointments, handling financial transactions, and maintaining accurate records. The ideal candidate will have strong communication and organizational skills, a patient-focused attitude, and the ability to multitask in a fast-paced healthcare setting. By proactively assisting patients with scheduling, paperwork, treatment plans, and payment options, the Front Desk Representative helps ensure a seamless and positive experience for every patient.

Duties and Responsibilities

• Acting as a patient concierge by building trust and providing exceptional customer service.
• Making welcome calls to new patients, answering initial questions, and setting expectations for their first visit.
• Greeting and checking in patients, assisting with new patient paperwork, and ensuring a smooth visit experience.
• Presenting and explaining treatment plans with out-of-pocket costs, including payment options like CareCredit.
• Managing financial transactions, processing payments, sending insurance claims, and balancing daily deposits.
• Scheduling and confirming appointments, handling patient paperwork, referrals, and appointment letters.
• Answering calls, following up with labs and vendors, and relaying important information to the team.
• Maintaining accurate records, alerting management to potential issues, and ensuring smooth office operations.
• Keeping the front desk area organized, tracking supplies, placing orders, and distributing mail, voicemails, faxes, and emails.
• Operating multi-line phones, scanning, faxing, and utilizing software for efficient record-keeping.
• Participating in meetings and training to stay informed and improve service.
• Performs miscellaneous job-related duties as assigned

Qualifications

• Excellent written and oral communication skills
• Professional and compassionate demeanor
• Enthusiastic and outgoing personality
• Willingness to go above and beyond to ensure patient satisfaction
• Computer competent and ability to work a multi-line phone system
• Prior dental office experience required.
• High School Diploma or GED required.

Physical/Mental Demands and Work Environment

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk and use hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, fax machine and printer). The employee may occasionally lift and/or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may need to travel to healthcare practices.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate.

Equal Employment

Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence, and leads in provider and patient satisfaction. Smart Arches values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged. Smart Arches is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply.

Company Safety

We believe that the best care for our patients starts with the best care for our employees. Smart Arches is committed to proactively creating and maintaining an environment that is safe for our team and patients. Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as needed and in accordance with CDC standards.

The Company reserves the right to modify the job description based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between the Company and the employee.

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